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Having issues with your Astound internet connection? Or are you a TV or phone subscriber unsatisfied with the service? Well, it might be time to cancel the same.
Although cancelling Astound services doesn't take long, it would help if you learn about their cancellation policy, early termination fee, and steps to take after termination. In case you didn't know, the service provider also lets you:
- Move the service to your new address, if available.
- Upgrade your current plan.
- Suspend the internet service temporarily.
- Make changes in your billing name.
How To Cancel Astound Internet, Phone, or TV services?
There are three ways you can request service cancellation:
- Call customer care at 1-800-427-8686.
- Initiate a request through Live Chat.
- Visit a nearby Astound Store.
Below I’ll discuss each method along with some important information and tips.
1. Call Customer Care
The simplest and most effective method to disconnect an Astound service is to contact customer care at 1-800-427-8686. This line is accessible 24 x 7.
Once connected, inform the executive that you wish to cancel the service. Provide them with the reason for your cancellation. Next, verify your ownership by providing account details and getting confirmation.
Note: He/she will attempt to persuade you to stay by providing incentives or reducing your bill; remaining resolute in your decision is important.
2. Initiate Live Chat
You can use their live chat support service to cancel your Astound services online. Go to the Contact Us section of Astound website. Locate the chat option on the bottom right. Click on it and talk wait till a live agent joins the conversation.
Once connected, ask the representative to create a service termination request for your Astound account. The person might ask you for a reason. Next, provide your account details for verification purposes. Once processed, you'll get confirmation by email.
Note: If you're canceling the internet service due to slowdowns, it could be due to underpowered rented equipment. I suggest getting your own Astound/RCN compatible modem & WiFi router for Astound
3. Visit a Local Store
Like other service providers, Astound allows its customers to walk into their local stores and stop their services.
To do so, Google nearby Astound local office or click here to find the nearest store. Ask the store person to cancel your service. Provide the necessary account details for ownership verification.
Tip: You can also carry the rented equipment while visiting the office and return them right there.
Astound Cancellation Policy & Fee
You can cancel at any time. There is no sort of cancelation fee or any extra charges that you have to pay after disconnection. The only fees you'll need to pay are the days you've already used.
Astound Early Termination Fee
Astound does not charge any early termination fee as there are no contacts. This means you can cancel anytime without incurring an ETF. They will prorate the bill so you will only pay for the days that you have used the service.
There are no hidden fees or additional charges that you have to pay.
Cancelled? What To Do Next?
Once you end the Astound services, there are a few things to keep in mind. Firstly, you must return the leased equipment back before the disconnection date. Secondly, I will tell you what to expect from your final bill.
1. Return ISP-Supplied Equipment
You need to return all the rented equipment back to Astound. This includes Modems, WiFi routers, cables, and other accessories.
You are given up until the disconnection date to return the equipment. This means the equipment must be returned prior to or on the day services are disconnected.
If you fail to return the equipment on time, you will be charged the full cost for the unit on your final statement.
They offer several convenient options for returning your equipment. You can return the equipment to your local office, or they can provide you with a prepaid shipping label so you can send the equipment back to them.
Steps to Return Equipment to Local Office:
- Pack all the equipment in a box.
- Visit your nearby local store.
- Dial 1-800-427-8686 before visiting the office.
- Walk into the office and return the equipment.
- Take the receipt.
Steps to Return Equipment Via Mail:
- Call 1.800.427.8686, and they’ll send you a prepaid FedEx shipping label.
- Print the label.
- Pack all the equipment in the box and apply the label.
- Now drop it off at any FedEx location.
2. Pay The Final Bill
The bill will be prorated, and you will see the final bill 2-3 days after the disconnect date. Astound Broadband provides multiple convenient payment options to pay your bill, including online payment, payment through their automated phone system, app, mail payment, or in-person payment at any of their payment locations.
Check your bill to see if the deposit is adjusted in it. If not, then contact them, and they’ll refund you the amount. Make sure to disable the autopay service if you have opted for it, as it will automatically pay the final bill.
P.S. It’s better to review the final bill before paying it.
Frequently Asked Questions
Yes, you can close your Astound account online with the help of the chat support option. Just visit the Contact page on their official website. You will now find the Live Chat option on the bottom right of the screen. Provide the account details to the live agent, and they’ll start the cancelation process.
Yes, they are the same. Princeton's television and internet provider, RCN, is undergoing a rebranding process and will now be known as Astound. This move is a consolidation effort to unify RCN and its related regional services under a single national brand following several acquisitions in recent years.
Astound broadband does not charge any early termination fee as they do not offer contracts. You can cancel anytime you wish without paying any ETF. If you cancel within 30 days of activation, you can get a refund for the whole month.
The first way is to call the customer support team at 1-800-427-8686, which is available 24/7. You can use the live chat option to talk to an agent on their website. You can also visit any nearby local office, and they’ll surely help you.
So that was all about disconnecting Astound services. Calling them and raising the request for cancelation is the easiest way to disconnect the service. Remember to return the equipment before the disconnection date to avoid paying extra charges.
