Are you tired of the slow AT&T internet or facing issues with your Wireless or TV Now connection? Do you want high-priority support, or are you looking to disconnect the service now? You’re at the right place.
Before going ahead, you can also:
- Move the service to your new place
- Temporarily suspend the ATT service
- Transfer the ownership/billing responsibility
- Upgrade or downgrade your current plan
- Remove additional service from your package
In this guide, I shall discuss different ways to cancel AT&T services, their ETF (Early Termination Fees), Cancellation Policies, and tips to avoid additional/hidden charges.
How To Cancel AT&T Internet?
Issues like slow internet and WiFi dead zones are mostly due to the underwhelming equipment. Buying a good third-party router will fix them.
If you’re unsure of what to get, you may check out my recommendations:
- Best Wireless Routers for AT&T — Ideal for Small-Medium Homes
- Best Mesh WiFi for AT&T — Ideal for Large Homes
That said, here’s how you can cancel the AT&T U-verse or Fiber internet:
1. Place a Call
The most simple way of canceling the ATT internet service is by calling customer care at 800-288-2020 and tell that you want to stop the service.
They will try to retain you by offering better deals and discounts but don’t agree to take any. Provide your account details and get the cancellation confirmation.
2. Submit Cancellation Request Online
You can raise the ATT internet cancellation request online. Just head over to the cancellation portal. Sign in to your account, select the service you want to cancel, and then submit the request.
ATT Internet Cancellation Fee
ATT does not charge any cancellation fee if you cancel the internet within 14 days of activation. However, if you’re withdrawing it after 14 days, you need to pay some service charges and early termination fees.
Early Termination Fee
The ATT charges an early termination fee if one cancels the internet service after 14 days of activation. It comes to a cost of $15 per month for the remaining contract duration. If there are 10 months left, you would be charged $150 as ETF.
Equipment Return Policy
Unlike many service providers, you can’t simply return the equipment to an ATT store. Instead, you need to visit the nearest UPS/FedEx Office. They will ship the equipment to ATT at no cost.
Note: Make sure to return the items within 21 days of canceling your service, as ATT will charge you a non-return fee of $150 if you fail to return the equipment.
Want To Downgrade or Upgrade The Internet Plan Instead?
ATT allows you to upgrade or downgrade your internet service plan easily through its website. You can also use the app and make changes to your internet plan. The changes take immediate effect, and there would be no need to change the equipment.
Steps To Change ATT Internet Plan:
- Head over to the Change my Plan webpage or use the app.
- Look for the other plans option.
- Now select Compare plans options and choose the best one.
- Click on Select & review to finalize the process.
How To Cancel ATT Wireless?
1. Place a Call
The easiest method to cancel your ATT wireless service is by calling them. You can place a call at 800-331-0500 and directly talk to customer care. Verify your ownership by providing account details and get the confirmation of termination of the service.
2. Cancel Online
If you activated the Wireless service online, you might be eligible to cancel the service online as well. Just visit att.com/myatt and apply for a cancellation request. Otherwise, you would need to visit a nearby ATT store.
ATT Wireless Cancellation Policy
You can cancel your wireless connection anytime you wish. If you have an installment plan, , the outstanding balance for the remaining installments must be paid immediately. This balance will be reflected on your next bill statement.
However, if you don’t have an installment plan, you will be liable to pay an early termination fee if you cancel your wireless service after 14 days of activation.
But if you cancel your wireless service within 14 days of activation and return the equipment in new-like condition, you won’t be charged anything.
Early Termination or Any Other Fee
ETF is a bit different from ATT wireless service. You would be charged a fixed $150 and then minus $4 for each month you used their service. So if you got it for a 2-year contract and decided to cancel the service after one year, your ETF would be $150 – $48 (12 months * $4).
Equipment Return Policy
If you rent the device from AT&T, you can return it to any AT&T retail location within a 14-day return period.
If you fail to return the device within the time limit, you will be charged a non-return fee along with the retail price of the device on your coming bill.
On the other hand, you can also contact ATT and mail the items back to them. ATT can take up to three months to process your return or exchange of the device.
How To Cancel AT&T TV Now?
You can cancel the TV service anytime within the first 14 days without incurring any ETA. However, you would need to pay the charges and return the equipment.
Steps To Terminate ATT TV Now:
- Call at 800-288-2020
- Be ready with your account details and PIN
- Ask the representative to cancel your TV service
- Provide the necessary details
- Get the cancellation confirmation
Early Termination Fee
ATT will charge you the same $15 per month for the duration left in the contract as it does with the internet service. However, the thing to note here is that TV service has a longer contract period of 24 months. And hence the termination fee can go as high as $360.
Equipment Return Policy
After cancellation, you must return the equipment to ATT within 21 days. If you fail to do so, you will be charged for the equipment.
To return, you need to go to a nearby FedEx or UPS Store and provide them with your account number and the email you got from ATT. They will take the equipment and send them to ATT at no cost to you.
How To Cancel AT&T Prepaid Plan?
ATT will automatically shut down your AT&T Prepaid service after 60 days if you fail to make any payments and your phone balance runs out. You can also end the AutoPay feature if you use it.
Steps To Cancel ATT Prepaid Plan:
- Log in to your ATT account.
- Head over to the Home.
- Now find the Manage AutoPay option and click on it.
- Now hit the End AutoPay option.
- Follow the instruction to complete the process.
Note:
You must cancel other third-party services separately as they don’t end automatically along with your Prepaid service.
How To Cancel AT&T Landline?
You have to call the ATT Landline support team and ask them to cancel your Landline service. Only the account owner can raise the cancellation request.
Steps To Stop AT&T Landline Service:
- Call them at 800-288-2020 or 800-288-2747.
- Provide the necessary details and verify your account.
- Now tell the customer agent that you wish to cancel the landline service.
- Mention the reason for canceling.
- Get the disconnection date as a confirmation.
Note:
You must pay the bill until the disconnection date. So request the agent to provide an early disconnection date.
Frequently Asked Questions
Yes, you can disconnect the ATT service online. You must visit this portal and raise your cancellation request by logging into your account.
Yes, there is. If you cancel the service after 14 days, the provider will charge a cancellation fee of $15 per month for the duration left in the contract.
You can call at 800-288-2020 to terminate your ATT service. Just provide your account details to the customer care, and they will proceed with your cancellation request.
Generally, the AT&T account gets canceled at the end of your bill cycle. However, if you terminate your plan early, the process can take 24-48 hours to complete. It’s important to note that you will need to pay a cancellation fee if you cancel your AT&T service before the end of your contract.
Thanks for reading!
