Is your Breezeline internet not working properly? Or are you unsatisfied with its TV & Phone services? It might be time to cancel the same. Cancelling Breezeline service is not a tough task; it will only take a few minutes.
But you should also learn about its cancellation policy, early termination fee, equipment return, and final bill. And before proceeding, you may also consider the following:
- Moving your service to your new address
- Pausing the internet service temporarily
- Transferring the ownership and billing details to another person
- Upgrading the current internet service plan
That said, let’s move ahead with the cancelation process.
How To Cancel Breezeline Services?
Breezeline services can be cancelled by two methods:
- Call their retention dept at 1-866-731-6393.
- Initiate a live chat with a support team.
Now, I shall walk you through each method and explain it in detail, along with some keynotes to remember.
Are you canceling the internet service due to a slow/poor signal?
Chances are high that it’s due to the underpowered rented equipment. You can get rid of connectivity issues by bringing your own third-party modem compatible with Breezeline (formerly Atlantic Broadband).
Note: You’d also need a separate wireless router if you get a standalone cable modem. You can choose one from recommended routers for Breezeline.
1. Call Customer Care
The best and easiest way of canceling your Atlantic Broadband or Breezeline internet is by calling their customer care number and raising the request for cancelation over call.
You can call their retention department at 1-866-731-6393 or the customer support team at 1-888-536-9600 and speak with their representative. Tell them you wish to cancel the internet server.
Next, give them a reason for service cancellation. Provide your account details for verification and get the confirmation over email.
Note: The representative might try to retain you by offering a free speed upgrade, equipment upgrade, and even lowering your bill. Stick to your words.
2. Initiate Live Chat Support
Live chat support is the next and final method to terminate Breezeline services. Head over to the Contact Us page of the website, where you will see the option to chat with them. Click on it.
Now, enter some basic details to connect you to a live agent. Tell them you wish to cancel the service. Provide the basic information asked. State your reason and ask for confirmation on your email ID.
Breezeline Cancellation Policy & Fee
Breezeline’s current offers are without a contract, so you can change or cancel service anytime. The good thing is that there is no cancelation fee for it. You do not have to pay anything extra from your pocket apart from the final balance owed for service.
Just make sure to return the rented equipment within 30 days of the disconnection date else you will be charged the full retail price of the unreturned equipment. More to in the coming sections.
Breezeline Early Termination Fee
Unlike many service providers, Breezeline does not charge any early termination fee as they do not offer any contract-based service. You will be charged on a month-on-month basis and not every year.
This means you can cancel anytime, and you will not be charged any ETF for it.
Canceled? What To Do Next?
You need to return the rented equipment else you will be charged for it. I will explain how to return it and tell you what to expect from your final bill.
1. Return ISP-Supplied Equipment
You must return all the rented equipment to Breezeline, including the modem, router, and power cables. All these items must be returned within 30 days of the disconnection date.
If you fail to return the equipment within the time, you will be charged the retail value of the unreturned equipment.
Steps to Return Breezeline Equipment:
- Use the link provided by Breezeline to access the UPS return portal.
- Fill up the ‘Ship From’ section by providing the necessary information.
- Select a method for label delivery.
- Pick the required packages based on the quantity of equipment you are returning.
- Input your 16-digit Breezeline account number.
- Pack your equipment in a shipping box and attach the UPS prepaid shipping label to the exterior.
- Drop off your package at a nearby UPS store or drop-off location.
- Don’t forget to take the receipt.
- Retain your tracking number for future reference.
2. Pay The Final Bill
If you cancel the service, you will be sent the final bill 4-8 weeks after the account is closed and any leased equipment has been returned. That will include the final statement and refund check if any credit is due.
You can use the My Breezeline Mobile app or visit the official website to make the payment for the final bill or call customer care.
Just make sure you have disabled the auto-pay service if you had opted for it. This needs to be done so that you can cross-check your final bill before paying for it, else you will automatically be charged from your account.
Steps to Pay the Bill via App:
- Install and launch the My Breezeline Mobile App on your phone.
- Log in to your Breezeline account.
- Click on the Make A Payment option on the home screen.
Frequently Asked Questions
Yes, you can cancel the Breezeline services online. There is only one way to do so – the chat support feature. Go to the official website and click on the Contact Us option at the bottom of the page. Now click on Chat with us option, and it’ll connect you to a live agent.
No, Breezeline does not charge an early termination fee. They do not offer contract-based plans; hence, you can cancel anytime without incurring any early termination fee or extra charges.
You can contact Breezeline support in two ways – either by calling their customer support team at 888-536-9600 or reaching out to a live agent with the help of the chat support feature. You can head over to the Contact Us page for more details.
Conclusion
That’s all about terminating Breezeline’s account & services. Remember to return any leased equipment within the allotted time to prevent incurring additional fees on your final bill. Lastly, comment down below if you still have any questions.
