Not happy with your TDS internet connection? Is it too slow, or drops quite often? Well, you can cancel the service and switch to some other provider. Cancelling TDS is a pretty easy process and hardly takes about 10 minutes.
But it would help if you knew the cancellation policy, termination fees, and what to do post-disconnection. Worry not, I have covered all of that in the article below.
But before proceeding, here are a few alternative considerations:
- Pause your service temporarily.
- Transfer the ownership and billing details.
- Move the service to your new address.
- Upgrade your current plan.
How To Cancel TDS Internet Service?
TDS Telecom service can only be cancelled by calling their customer support. Unlike other service providers, it cannot be done online or through live chat.
Place a call at 1-888-225-5837 and tell the representative that you want to cancel the service. Next, provide your account details for verification. Once done, give them a reason why you want to cancel.
The representative may transfer your call to the retention department, where you’ll be requested to stay. They might even offer you a speed upgrade, promotion, etc., but provide feedback and proceed with the cancellation.
Once your cancellation request is taken, you’ll shortly get a confirmation email.
Note: If you’re canceling due to slow internet or a modem requiring frequent restarts, you can get one of the third-party TDS compatible modems and get rid of the issue without having to cancel the service.
TDS Cancellation Policy & Fee
Generally, service providers charge some cancelation fee if the customers cancel their service before a certain duration. However, TDS Telecom allows you to cancel their services anytime you want.
TDS Early Termination Fee
TDS Telecom does not offer any contract-based services, and hence there is no sort of early termination charges. You can cancel anytime you wish, and any ETF won’t be levied on your final bill. You will only need to pay the bill for the services used, with no extra charges whatsoever.
Cancelled? What To Do Next?
Firstly, you need to return all the rented equipment. Don’t worry, I will explain the whole process in detail below, along with some crucial information regarding your final bill.
1. Return ISP-Supplied Equipment
You must return all the leased equipment after disconnecting the TDS service. It includes the modem, router (or gateway), and cables that came along.
You get 30 days to make the return of all the rented equipment. If you fail to return the devices, you will be charged the full retail price for the unreturned equipment.
The customer support team will send an empty box along with a shipping label after raising the cancellation request. You need to pack the equipment and drop it off at a nearby UPS or FedEx office.
Steps to Return the Rented Equipment:
- Wait for the box and label to arrive.
- Pack all the rented equipment carefully in the box.
- Apply the label on the outside of the box.
- Drop it off at a nearby UPS or FedEx office.
- Don’t forget to take the receipt.
2. Pay The Final Bill
You will get the final bill on the usual billing cycle date. Depending on your address, some areas’ final bills are prorated, while others have to pay for the whole month.
Check if the initial deposit for installation has been adjusted in your final bill or not. Make sure to disable the autopay service if you have opted for it. It is better to take a look at your final bill before paying it.
Frequently Asked Questions
No, sadly, your TDS account cannot be canceled online. You have to call the customer support team at 888-225-5837. Tell the agent you wish to cancel your TDS account, give the reason for it, and finally get the confirmation.
No, there is no contract. You can cancel the service anytime you wish. Moreover, there won’t be any early termination fee or any cancelation fee levied on your bill.
There is no early termination fee for ending TDS internet service. TDS services come with no yearly contracts, and you are charged month-on-month. Hence you can cancel the services anytime without incurring an ETF.
You can contact customer service in three ways. You can call them directly at 888-225-5837 or initiate a live chat. Lastly, you can reach them out through email support.
Conclusion
That was all about canceling the TDS internet service and things to consider before and after cancellation. While there is only one to cancel the internet – through a call – it is still the simplest and fastest way of doing so.
Be ready with your account number before making the call, and make sure to return the rented equipment within 30 days after disconnection to avoid extra charges.
