Frontier Fiber Internet – 2024 Review

Frontier Fiber is a broadband service provider that offers excellent value on lightning-fast fiber internet plans. Multi-Gig fiber internet speeds combined with affordable pricing give Frontier Fiber a competitive edge.

If you’re interested in upgrading your home internet connection, consider signing up for fiber. Fiber optic internet is the future of home connectivity – it’s future-proof, more reliable, and much faster than cable, satellite, or DSL internet. That’s because fiber optic cables transmit data as beams of light through special, tiny strands of fiberglass – which lets data travel at (almost) lightspeed.

When you switch to Frontier Fiber internet, you can say goodbye to buffering on video streams, lag when gaming, and dropped video calls. Whether you’re working from home, distance learning or just chilling out listening to the best music streaming service, you can get more done with the fastest speeds, maximum bandwidth, and 99.9% reliability.

Frontier Fiber Overview

Pros

• Inexpensive, tiered-pricing plan options
• Wi-fi router included for no extra charge
• Offers extremely fast, Multi-Gig internet speeds
• Unlimited data

Cons

• Contract is required to receive sign-up bonuses
• History of poor customer service (though improving)
• $50 installation fee unless you purchase 1 Gbps plan or higher

Available Speeds: 500 Mbps to 5 Gbps
Price Range: $44.99 per month to $154.99 per month
Data Cap: No
Contract Required: None (except for sign-up bonuses)

About Frontier Fiber

Frontier Fiber (or Frontier Fiber Optic) is a broadband internet provider that operates a 100% fiber optic network. It is a branch of the Frontier Communications Parent Company, which has been around since 1935. It was formerly known as Frontier FiOS or FiOS from Frontier. The company provides internet, phone, and TV/video services.

In 2009, the Frontier Communications Parent Company acquired a portion of Verizon’s fiber network, but it continued operating under the Verizon Fios branding. Through additional acquisitions, Frontier came to own more fiber infrastructure. It wasn’t until 2020 that Frontier Fiber was established as a separate entity.

Today, Frontier Fiber is one of the largest fiber internet providers in the United States. The company won the 2022-2023 U.S. News & World Report award for Top-Ranked Internet Service Provider for Online Gaming.

As one of the best fiber internet providers, Frontier Fiber’s competitors include:

• Google Fiber
• AT&T Fiber
• Verizon Fios
• Quantum Fiber
• Optimum Fiber
• Kinetic by Windstream
• Brightspeed Fiber

With some of the fastest speeds (max speeds up to 125 times faster than cable) and the lowest pricing in the industry, Frontier Fiber is a tough contender to beat.

Where is Frontier Fiber available?

Frontier Fiber is a growing fiber internet provider that currently operates in 16 states. By the end of 2025, Frontier Fiber plans to reach 10 million locations. Their current coverage spreads across metropolitan regions and rural areas of the following 16 U.S. states:

The fiber internet company is constantly expanding service areas. To check for specifics on which services are available for your home address, you can use the Frontier Fiber availability checker. You can also nominate your town to be the next place Frontier Fiber expands its fiber network.

Frontier Products and Plans

Frontier Fiber’s product lineup includes Internet, Phone, Video/TV, Extended Wifi & Frontier Secure.

Fiber Internet

Frontier Fiber offers four fiber internet plan tiers: 500 Mbps, 1 Gbps, 2 Gbps, and 5 Gbps. Actual speeds and pricing varies slightly depending on your location.

All of the Frontier Fiber internet plans include a Wi-Fi router, unlimited data, and no annual contracts. Unlike many other fiber internet providers, their plans advertise symmetrical download and upload speeds.

How much does Frontier Fiber cost?

500 Mbps Plan – $49.99 /mo

The 500 Mbps plan will cost you around $49.99 per month. An Amazon eero Wifi 6+ router is included. This is a good starter plan for customers on a budget who want faster, more reliable internet but don’t use a whole lot of bandwidth every month.

1 Gbps Plan – $69.99 /mo

Next up is the 1 Gig plan for $69.99 per month. An Amazon eero Wifi 6 Pro router is included. The 1 Gbps internet speed is a smart option for households with multiple users and devices.

2 Gbps Plan – $99.99 /mo

The Fiber 2 Gig plan is a great option for households with dozens of devices. For $99.99 per month, you get ultra-fast 2 Gbps speeds and an Amazon eero Wifi Pro 6E router.

5 Gbps Plan – $154.99 /mo

The fastest fiber plan offered by Frontier Fiber is 5 Gig. This plan offers some of the fastest speeds fiber internet is capable of delivering for $154.99 per month. Included with the plan is a TP-Link Archer AXE300 6E router.

While there are no data limits or overage charges in Frontier terms, there is a one-time $50 expert installation fee when you sign up for any of Frontier Fiber’s internet plans.

Frontier Fiber frequently has sign-on bonuses for its fiber internet plans. Right now, new Frontier Internet customers can get $10 off a Youtube TV monthly subscription.

While there are no contract requirements, customers who commit to a 1-year 2 Gig fiber plan can get a $200 Visa gift card.

Affordable Connectivity Program

Frontier Fiber Internet is partnered with the federal Affordable Connectivity Program to provide free or discounted fiber internet service to eligible low-income households. The Affordable Connectivity Program (ACP) provides qualifying homes with up to $30 off their monthly internet bill.

If your household qualifies for the ACP, you can get a Frontier Fiber 100 plan for free, Fiber 500 plan for $14.99, Fiber 1 Gig plan for $34.99, Fiber 2 Gig plan for $69.99, or Fiber 5 Gig plan for $124.99.

Frontier Fiber uses Facebook Messenger to help you apply for the ACP, or if you don’t have Facebook Messenger, you can get started with the application process by filling out the ACP Verifier form. Once you apply, Frontier Fiber will verify your eligibility with the government. After you are approved, you can select a plan and start receiving discounts on your monthly fiber internet bill.

Frontier Home Phone

Frontier Home Phone – starting at $25 /mo

Frontier Internet customers have the option to bundle fiber internet with home phone services starting at $25 per month.

The Frontier home phone plan includes unlimited nationwide and long-distance calling. There are also helpful features like Caller ID, voicemail, and Call Waiting.

Frontier’s home phone services provide you with clear call quality around the clock, ensuring that you can have uninterrupted conversations without worrying about calls dropping. Whether you’re working remotely and need to attend meetings from home or want to save your cell phone minutes, adding a home phone can improve your home’s connectivity.

Frontier Home Phone plans do not include a phone, so you will need to purchase your own.

Video/TV

Frontier Fiber / YouTube TV Bundle – Save $10-$15 off the standard price of a YouTube TV subscription

Frontier TV is a bundled service that includes a fiber internet plan plus YouTube TV. If you opt for this service, your fiber internet and TV services will be bundled together into one monthly bill.

With the purchase of the Youtube TV bundled plan, new customers can save up to $400 compared to cable in the first year. New Frontier internet customers and Youtube TV subscribers can also get $10-$15 off the standard price of a Youtube TV subscription.

Unlike cable TV, YouTube TV streams over Frontier’s 100% fiber optic network, delivering a more reliable, faster TV service for a fraction of the cost. With over 100 live TV channels, including regional sports, broadcasts, and cable networks, YouTube TV is perhaps the best TV streaming service.

With YouTube TV, there is no annual contract, no cable box required, and no equipment fees. You can watch from any of your devices, at any time. You are allowed up to 6 accounts per household and 3 simultaneous streams. There is also free unlimited DVR recording with unlimited Cloud storage included.

Extended Wifi

Wifi Extenders – starting at $10 / mo

Frontier Fiber has Extended Wifi services to ensure your home has complete coverage with no dead zones. If your home requires Wifi extenders, Frontier Fiber will provide them for an additional charge of $10 each month.

The price includes up to 2 Wifi Extenders. If you need more than that, it will cost you $10 per month for each one.

Frontier Secure

HomeShield Elite – $6 /mo

Frontier Secure is a collection of services designed to protect your identity, devices, and data around the clock. For $6 per month, you can get the HomeShield Elite protection plan, which includes multi-device security, identity protection, and a password manager.

My Premium Tech Pro – $5 /mo

Customers can also purchase My Premium Tech Pro for $5 per month. This plan provides tech support services to help with troubleshooting, installing, and using Frontier services.

eero Secure – $3 /mo

Frontier Fiber also offers eero Secure, a service that protects your network, devices, and personal information from online threats for $3 per month.

Note: Prices are based on Frontier Fiber service in the state of Michigan. Actual pricing may vary depending on your location.

How To Sign Up for Frontier Fiber

To sign up for Frontier Fiber, visit the website and enter your address to see which services are available for your home. You can select a fiber plan that suits your internet usage needs and budget.

If eligible, you can select self-installation or schedule a time for a technician to visit your home and set up your fiber internet. There is a $50 fee for expert technician installation.

Technical Support / Frontier Fiber Contact Information

Frontier Fibers offers 24/7 technical support for customers.

If you need help with your Frontier Fiber services, you should first visit the self-help page, where you can run the support wizard, check your order status, or check your ticket status.

Or, you can call Frontier Fiber at one of these phone numbers:

Technical support: 1-800-921-8106
Available 24/7

Pay by phone: 1-800-801-6652
Available 24/7

TTY: 1-877-462-6606
Available 24/7

Product sales: 1-855-262-6485
Mon-Fri: 8:00 AM – 11:00 PM ET
Sat-Sun: 8:00 AM – 7:00 PM

Collections: 1-800-921-8105
Mon-Fri: 8:00 AM – 5:00 PM Local Time
Sat: 8:00 AM – 6:00 PM ET
Sun: Closed

Business customers: 1-800-921-8102
Mon-Fri: 8:00 AM – 8:00 PM ET
Sat-Sun: Closed

You can also visit the Help Center to get quick answers to many questions you may have.

If your questions can’t be answered online or you need further assistance, you can contact a Frontier Fiber representative. From the contact page, you can live chat by pressing the red Chat Now button.

MyFrontier Mobile App

Frontier Fiber customers get access to the MyFrontier Mobile App. It is available to download for free on Google Play and the Apple App Store.

With the MyFrontier Mobile App, you can make payments, manage your account, view services, track orders, and get support right from the palm of your hand.

How To Cancel Frontier Fiber

You are free to cancel your Frontier internet service at any time. There are no contracts required and no cancellation fees.

To cancel Frontier Fiber, call 1-800-921-8101 to speak with a representative and request cancellation.

You can also temporarily suspend your service for a minimum of 1 month and up to 9 months with the Frontier Getaway Vacation Service. You can order this service for a one-time charge of $39.99.

Or, if you are moving, you can see if it is possible to transfer your Frontier internet service to your new address.

Frontier Fiber Devices

Frontier Fiber works with advanced networking devices that are designed specifically for high-speed fiber internet connections.

Frontier Fiber devices are equipped with cutting-edge technology and features such as advanced firewalls, dual-band Wi-Fi, and multiple Ethernet ports to provide users with a seamless internet experience.

Amazon eero Wi-Fi router

The Amazon eero Wi-Fi router is included with the Frontier Fiber 500 Mbps and 1 Gig plans.

The eero provides Wi-Fi 6 coverage up to 1,500 square feet and supports Wi-Fi speeds up to 900 Mbps. With TrueMesh technology, this device intelligently routes traffic to reduce drop-offs, providing seamless streaming of 4K videos, gaming, and video conferences.

The eero app helps you set up the device in minutes and manage the network from anywhere, with free customer support available seven days a week.

Amazon eero Wi-Fi Pro 6E router

The Amazon eero Wi-Fi Pro 6E router is included with the Frontier Fiber 2 Gig plan.

The eero Pro 6 is a premium Wi-Fi 6 device that covers up to 2,000 square feet and supports Wi-Fi speeds up to a gigabit, providing reliable coverage for even larger homes. Its mesh Wi-Fi technology adapts to the space and provides a seamless streaming experience for 4K video, gaming, and video conferencing across the home.

The eero Pro 6 is an excellent choice for those seeking a premium Wi-Fi 6 device with exceptional coverage, speed, and connectivity.

TP-Link Archer AXE300 6E

The TP-Link Archer AXE300 6E router is included with all Fiber 5 Gig orders. It’s designed for high-speed performance with up to 15.6 Gbps Quad-Band Wi-Fi, a powerful 2.0 GHz quad-core processor, and 1 GB RAM for the smooth operation of multiple devices and applications.

The TP-Link Archer AXE300 6E also maximizes coverage with a higher capacity of 200+ devices, future-proofing your home Wi-Fi. Additionally, the router supports Wi-Fi 6e technology, which is the latest Wi-Fi standard that operates on the 6GHz frequency band, providing faster speeds and reduced interference.

Arris NVG443B and NVG468MQ Routers

The Arris NVG443B and NVG468MQ routers are compatible with all Frontier Fiber plans. They are designed to provide robust video, high-speed data, and primary line telephony over fiber optic networks.

Users can simultaneously use phone, video, and high-speed data over a bonded or single copper pair, and take advantage of IPTV video, four Gigabit Ethernet ports, and concurrent Wi-Fi support on 2.4 GHz and 5 GHz frequencies. Four 10/100/1000 Ethernet ports allow subscribers to set up a home network to share a printer and data, music, and video files, maximizing the high-bandwidth potential in the home.

The Arris NVG468MQ comes pre-configured with Wi-Fi already turned on.

If you don’t already own a FiberOptic router, Frontier provides equipment with all internet plans. Monthly fees may apply, depending on your plan. Frontier Fiber devices are essential components for accessing Frontier’s fiber internet service. With the right equipment, users can enjoy high-definition streaming, online gaming, and faster downloads without any interruptions.

Is Frontier Fiber Right for Me?

The short answer is yes, if it’s available in your area. Frontier Fiber has the speed and value to make the list as one of the best fiber internet providers.

At up to 5 Gbps, the growing fiber internet company’s top internet speeds are truly impressive. Not many other fiber internet providers offer speeds that fast, and if they do, their Multi-Gig plans cost more than Frontier Fiber.

For example, the AT&T Fiber 5 Gig service costs $180 per month – that’s about $25 more than Frontier Fiber’s $154.99 5 Gig offering. Frontier Fiber also boasts symmetrical upload and download speeds, which are not offered by top competitors like Google Fiber or Verizon Fios.

One issue to be aware of when considering purchasing a plan from Frontier Fiber is the somewhat spotty track record of poor customer service. In 2019 and 2020, Frontier was ranked near the bottom of the American Customer Satisfaction Index. That said, the company has performed better in the past two years and is dedicated to improving the quality of its customer service and public perception.

If Frontier Fiber is available at your location, take some time to learn how it stacks up against the competition. Read our fiber internet provider reviews so you can find a fiber internet plan that perfectly suits the needs and budget of your household.