Orbi Pink Light: What It Means & How To Fix It?

The pink light on Orbi’s ring signifies that it cannot connect to the internet. In other words, it is not able to catch or transmit the WiFi signal. And in some cases, it may appear even when the internet works fine.

This can happen for various reasons, and I shall discuss them below. But if you’re here just for a quick solution, a simple restart or power cycle might fix it.

Now, let’s get into the details!

Reasons Behind Orbi Pink Light & Ways To Fix It

• Poor connection between the Orbi router and satellite
• Corrupted firmware or too many customizations
• Some other software glitch
• Lost of power during firmware update
• The ethernet cable is not connected properly

1. Restart Orbi Router & Satellites

There can be some temporary glitches arising while operating, making your Orbi light up in pink. This can be fixed with a simple reboot. A restart would eliminate any temporary issues from the system.

It will not only troubleshoot small configuration and connectivity issues but also remove the cache memory of old temporary files, which could clog the memory and slow down the device, resulting in Orbi not connecting to the internet.

• Turn off your Orbi main unit and satellites.
• Unplug and remove the devices from the power source.
• Now plug the router back in and start it up.
• Wait for a few minutes and let it boot up properly.
• Directly connect the satellite to the power source and turn it on.
• Let both devices automatically connect.

2. Change Orbi Placement

The incorrect placement of satellites can also be an issue. Simply relocate the Orbi that’s affected by a pink light. The device will work properly if it is positioned close to your satellite.

• Place your Orbi 2-3 feet above the ground.
• The ideal gap between the Orbi router and satellite should be 60-75 ft for the best network connection.
• Place the Orbi devices at opposite corners of the house.
• If you live in a two-floor house, place the Orbi devices on different floors at opposite corners.
• This way, your Orbi would penetrate WiFi through walls.

3. Fix Loose or Damaged Connections

A big reason behind the pink light on Orbi can be loose or damaged cable connections. Even in this wireless setup, you require an ethernet cable connection from your Orbi router to the modem, which could be causing the issue.

• Unplug all the cables and plug them back in.
• Check for any physical damage or moisture in cable connectors and ports.
• Check for any damage, dust deposition, or moisture on the ports.
• Use a different pair of cables and see if it works now.

4. Resync Satellites

It’s very much possible that the problematic light can appear due to some connection problem between the satellite and router. And the perfect way to fix it would be to resync the Orbi devices. This will establish a fresh connection between the devices and eliminate such issues.

But before starting the resync process, ensure that the satellite and the router are close to each other.

• First, ensure that both the router and satellite are on.
• Find the sync button on the back of the router and press it.
• Now find the sync button on the satellite and press it.
• Note that both these activities need to be done within 120 seconds.
• Now just wait and let both devices sync automatically. This process will take a few minutes.
• The LED will blink white in the initial phase and turn blue.
• After which the light will turn off, indicating a successful connection.

5. Update Firmware

A corrupted or outdated firmware can be a reason. There are some errors that a simple restart cannot fix. Updating the firmware can easily fix this issue. Ensure that you frequently check for updates because that is how manufacturers address configuration and compatibility issues and improve the performance of the devices.

• Open a browser login to your Orbi account.
• Now go to ‘Settings’ and then navigate to ‘Router Settings’.
• Now find the ‘Check for Updates’ option and click on it.
• If there’s an update available, download it.
• Now just wait and let your Orbi device update automatically.
• Do not turn off the device during this process.

6. Factory Reset Orbi Device

Some changes in settings or other problems in hardware/software can also cause such connectivity issues. The best way of dealing with such a problem is resetting the Orbi router to factory settings.

• Turn on the Orbi device.
• Now find the reset button on the back of the device.
• Gently push a paperclip or any other thin object into the button.
• Press and hold the button for about 10 seconds.
• Release the button once the Orbi starts blinking amber.
• This indicates that your device has been successfully reset.

Now it’s time to resync the devices and see if the pink light issue is gone. If it persists, move to the next step.

7. Contact Netgear Orbi Support

If none of the methods can solve your pink light issue, it’s best to get help from a professional. Without wasting any more time, contact Orbi support. You can also get in touch with them by calling on 1 (888) 638-4327.

The team will gladly assist you in resolving the issue. They can also get your faulty device replaced at home, and you can also get it replaced free of cost if it’s under warranty.

Understanding Other Lights on Orbi

Frequently Asked Questions