Do you frequently encounter slow speeds from WOW internet? Or you aren't getting value from their TV or Phone services? I understand how frustrating your experience can be.
This article discusses different ways to cancel WOW services, their cancellation policy, early termination fee (ETF), and important steps to take after service termination.
But before that, you could also;
- Shift the internet service to your new address if it's available
- Upgrade your current plan
- Replace your equipment in case of a faulty device
- Change account and billing details
How To Cancel WOW Internet, TV, and Phone Services?
There are two ways you can raise the cancellation request:
- Call customer care at 866-496-9669
- Initiate Live Chat with Support Team
Below, I've explained both methods in detail.
1. Call Customer Care
This is the easiest way to disconnect WOW Internet, TV, or Phone Services. Call their customer support at 866-496-9669 and ask for a cancellation. You would need to verify your account details which is quite simple, and your service would be canceled.
Note that the ISP might try to retain you and offer you new equipment, speed upgrades, and more. Stick to your decision and get the confirmation over email.
Important: If you're cancelling service due to slow speed or coverage, you could fix it by getting your own WOW compatible modem and a good router.
2. Live Chat with the Support Team
While you cannot stop WOW service directly from the online portal, ISP offers a chat support service where you can raise the cancellation request directly to a live agent.
Log in to your account and head to the support section. There you will see the live chat support option.
- Tell the agent that you want to cancel the service.
- Provide your account information for verification.
- Get the cancellation confirmation via email.
Can You Cancel WOW! TV but Keep the Internet?
Like many other service providers, WOW lets its users change their plans. This means that you can cancel the TV service and still keep the internet plan. You need to call them or talk to a live agent through chat support and change your package.
The good thing is that there is no extra fee to change the WOW package. The changes are applied immediately. There would be no changes in the equipment. You need to return the rented TV equipment while you can continue using the internet equipment.
- Reach out to them through call (866-496-9669) or chat support.
- Tell the support agent you wish to cancel the TV service and keep the internet.
- Verify your account details.
- Get the confirmation in your email.
WOW! Cancellation Fee
WOW! provides a 30-day trial period to test their service, during which cancelling the service won't incur any termination fee. However, if you cancel after this period and are on a 24-month contract, you may be charged up to $345 for early termination.
It’s important to note that the termination fee only applies to the 24-month contract, and if you opt for the month-to-month plan, there is no termination fee.
Although the 24-month plan offers significant savings, the month-to-month plans are also reasonably priced.
What To Do Next?
Now that you have ended your WOW internet contract, a few things still need to be removed. Here we go!
1. Return WOW! Equipment
All the rented equipment must be returned once you cancel their internet, TV, or phone service, including modem, router, cables, etc.
You must return it before the next billing cycle to avoid being charged. If you fail to do so, you will be charged for the unreturned item, which cost you a minimum of around $150.
Steps to Return WOW! Equipment:
- Reach out to WOW, and they’ll send you a return box.
- Pack all the rented equipment in that.
- It comes with a label on it.
- Now all you have to do is mail it back to them.
- You can also ask customer support for a nearby drop-off location.
2. Pay The Final Bill
You will receive the final bill on your usual billing cycle date. There would be no change in that. WOW prorate bills so you will be charged according to the date of cancellation and not for the whole month.
You must make the last payment over the phone with an agent from the cancellations department to avoid any inconvenience.
But before that, cross-check your final bill and ensure there are no extra charges and that any deposit made earlier is adjusted in the final amount.
Also, make sure to disable the autopay service before the end of your billing cycle to avoid getting charged automatically.
Frequently Asked Questions
Yes, you can cancel, pause, or suspend WOW services online. Just log in to your account and head to the help and support section on the official website. There you will see the chat now option. Click on it, and it’ll connect you to a live agent. There you can raise your request for cancelation.
Simply call the WOW! customer support team at 866-496-9669 and tell them you wish to cancel the TV service and keep the internet service. You can also use the live agent chat support feature and do the same. Just verify your account details, and the confirmation will be emailed.
WOW does not charge any early termination fee if you have a month-on-month plan. But if you are in a contract with them and decide to cancel the service before the end of the contract, you will be charged an early termination fee that can go as high as $345 for a 2-year contract.
Yes, you can end your WOW contract anytime you wish. You also get a 30-day trial period in which you get the full money back if you cancel the service. Post which you will be charged for the whole month in case of cancelation.
You can call WOW customer support at 866-496-9669 if you want to cancel the service. They are available 24 hours a day and 7 days a week, so you can call anytime and get help.
I hope you now know how to end the WOW internet and other services. All the above-explained methods are tried and tested, so you don’t have to worry. Remember to return the equipment to avoid extra charges on your final bill.
