In this post:
- Company Overview
- Why We Chose Brinks Home Security
- Brinks Home Security Systems
- Security Cameras
- Smart Home
- Life Safety Devices
- Brinks Home Professional Monitoring
- Brinks Professional Installation
- How To Sign Up for Brinks Home Security
- How To Contact Brinks / Get Tech Support
- How To Cancel
- Brinks Home Security Mobile App
- Is Brinks Home Security Right for Me?
When you own a home, keeping it safe is a top priority. Your home is where you create memories, relax, and find comfort. It's also a place that needs protection from risks like break-ins, porch pirates, and hazards such as fire and smoke damage. Having a secure home is key to maintaining peace of mind for you and your family.
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A home security system plays a big role in safeguarding your house. It not only alerts you to immediate threats like intruders or unexpected fires, but also offer the support of professional monitoring services that watch over your home 24/7. This level of protection ensures quick responses to emergencies, potentially saving lives and property.
When it comes to home security, Brinks Home is as a popular choice for American homeowners. The company offers reliable security solutions tailored to meet the needs of modern living.
Company Overview
Brinks Home is a household name in the home security industry. The company has been around for decades, serving over 1 million customers in the United States. Brinks acquired Protect America in 2020 and offers a range of customizable home security systems with 24/7 professional monitoring. Highlights include top-of-the-line security equipment and innovative smart home automation technology.
Pros
- Professional installation included
- Equipment designed to make self-installation easy
- Solid smart home compatibility
- Offers highly customizable home security systems
Cons
- Requires a 36-month contract
- Pricey professional monitoring cost
- No self-monitoring option
- No pre-configured packages
Company Highlights
BBB rating: B
Year founded: 1859
Areas served: All 50 U.S. states
Installation: DIY & Professional
Contract required: Yes
Why We Chose Brinks Home Security
Brinks Home provides quality home security solutions to all 50 states. The company's equipment uses advanced features, which include seamless integration with smart home devices to ensure homeowners can easily control and monitor their security systems from anywhere.
Brinks Home takes customer service to the next level by offering free professional installation, ensuring that your security system is set up perfectly from the start. The company offers customizable systems, so customers can tailor their home security to meet their unique needs and preferences. This commitment to quality and flexibility makes Brinks a smart choice for home protection.
| Package | Price | Description |
|---|---|---|
| Smart Security Essential | starting at $360 | Introductory package with basic security equipment including a control panel, motion detector, and door sensors. Requires self-installation. |
| Smart Security Complete | starting at $519 | Includes everything in the Essential package plus a video doorbell for added surveillance. Requires self-installation. |
| Smart Security Ultimate | starting at $799 | Brinks’ most advanced offering with additional sensors, a video doorbell, and comprehensive home security features. Includes free professional installation. |
Brinks Home Security Systems
Every Brinks home security system includes Brinks IQ 2.0, a touchscreen smart hub that acts as the center of the Brinks home security system and can be integrated with up to 119 smart home devices. It is also compatible with Amazon Alexa, Siri, AppleTV, Z-Wave, Nest Secure, and Google Assistant, allowing control of your home security system with voice commands.
Brinks offers three pre-built home security equipment packages to choose from: Smart Security Essential, Smart Security Complete, and Smart Security Ultimate. All of these packages can be customized with additional add-on equipment. Or, customers can build a custom security system from scratch.
Brinks systems have cellular backup and 24-hour battery backup, so your home is always protected even in the event of a power outage. Homeowners also get access to the Brinks mobile app, which can be used to monitor and control your smart home system from virtually anywhere.
Essential – from $360
Smart Security Essential is Brinks' introductory package that gives you the basics you need to secure your home. It includes:
- IQ 2.0 Control Panel
- Brinks Home Encrypted Pet Immune Wireless Motion Detector
- 2 Wireless Door Sensors
The equipment cost for Smart Security Essential is $360. Keep in mind that this does not include professional monitoring costs, which are an extra monthly charge.
Complete – from $519
The Smart Security Complete package includes all of the home security essentials, plus video surveillance. Homeowners get:
- IQ 2.0 Control Panel
- Skybell Slimline Video Doorbell (Nickel)
- Brinks Home Encrypted Pet Immune Wireless Motion Detector
- 2 Wireless Door Sensors
Ultimate – from $799
Smart Security Ultimate is Brinks' most advanced package, designed for homeowners who want a robust home security system with multiple sensors and video surveillance cameras. The Ultimate package includes:
- IQ 2.0 Control Panel
- SkyBell Slim Line Video Doorbell (Venetian Bronze)
- Brinks Home Encrypted Pet Immune Wireless Motion Detector
- 3 Wireless Door Sensors
- Brinks Home Outdoor Camera
There is a 3-year contract requirement for all Brinks home security systems. Financing options are available for equipment costs, and there is a 30-day trial period where customers can try out Brinks home security equipment and return it for no extra fees.
Security Cameras
Brinks offers a range of premium indoor, outdoor, and video doorbell security cameras. Their lineup includes some of the best security cameras on the market, with features like live video surveillance, customizable alerts, on-demand storage, and world-class data security.
Customers can pay upfront for a Brinks security camera, or take advantage of 0% financing options.
| Camera Type | Price | Description |
|---|---|---|
| SkyBell Slim Line Video Doorbell | $159 | A 720p video doorbell with a 180° view and night vision, including 2-way audio. |
| Smart Video Doorbell | $240 | Upgraded video doorbell with smarter analytics, full HD video, and 2-way audio. |
| Indoor Camera | $160 | 1080P camera for indoor use with up to 20 feet of night vision and live streaming capability. |
| Indoor Camera with Two-Way Voice | $240 | 180° HD camera with enhanced zoom, two-way audio, and Bluetooth streaming. |
| Outdoor Camera | $240 | Designed for outdoor surveillance with live view and recording up to 1080p resolution. |
SkyBell Slim Line Video Doorbell – $159
This 720p video doorbell with 180° Field of View and night vision provides a clear view of your entire front porch, so you can keep an eye out for packages, deter porch pirates, and watch for visitors 24/7. It has built-in 2-way audio, so you can communicate with delivery men or visitors without having to physically be at your front door. The video doorbell also comes equipped with a motion sensor (8ft range.)
Homeowners can use either the Brinks Home Security mobile app or the Brinks Home Touch Panel to view live and recorded video feeds. The video doorbell has multiple user capacity, so you can share access with all household members.
The SkyBell Slim Line Video Doorbell costs $159. It is included in both the Smart Security Complete and Ultimate packages.
Smart Video Doorbell – $240
This upgraded video doorbell makes use of smart video analytics and people detection to respond to alerts faster and more intelligently. The Smart Video Doorbell has 33% more pixels than the Skybell Slim Line Video Doorbell and includes full HD video.
Full duplex 2-way audio allows for seamless communication with visitors or delivery drivers, and s 150° vertical view with IR night vision ensures you have a full view of your front porch, day or night.
Indoor Camera – $160
The Brinks Home Indoor Camera is designed to provide full video coverage of a single room in your home. The 1080P indoor security camera with up to 20 feet of night vision can send live streams and images to your phone, so you can check in on what's happening at home from anywhere, at any time. It is AC-powered and works through your Wi-Fi network.
Indoor Camera with Two-Way Voice – $240
The Brinks Home Indoor Camera with Two-Way Voice is a premium 180° HD Camera with enhanced zoom, two-way audio, and Bluetooth music streaming. A simple button on the top of the camera can be pushed to start a video and audio call with the Brinks app.
Outdoor Camera – $240
The Brinks Home Outdoor Camera provides 24/7 video surveillance for outside your home. It includes up to 1920×1080 live view and recording resolution options and video motion detection.
Brinks' outdoor camera is $240. It is included in the Smart Security Ultimate package.
Smart Home
Brinks sells several smart home products designed to make life simpler. All of Brinks' smart home devices can be controlled through the app. They offer seamless integration with popular voice assistants, like Google Home and Amazon Alexa.
| Smart Home Device | Price | Description |
|---|---|---|
| Smart Thermostat | $160 | Automatically adjusts your home's temperature for comfort and energy savings. |
| Smart Deadbolt Lock | $200 | Allows you to lock and unlock your doors remotely, with notifications for entries and exits. |
| Smart Garage Door Opener | $200 | Get alerts and control your garage door remotely, ensuring it's closed when it should be. |
Customers can purchase a Brinks home automation device, like a smart thermostat, deadbolt lock, or garage door opener upfront. Or, they can opt to use financing options to pay over time.
Smart Thermostat – from $160
This smart thermostat allows you to save on energy and costs by automatically adjusting the temperature of your home for you when you are at home or away. It costs $160.
Smart Deadbolt Lock – from $200
The Smart Deadbolt Lock allows you to lock/unlock your doors from anywhere through the app, as well as get notifications about who is entering and leaving your home.
Smart Garage Door Opener – from $200
The Smart Garage Door Opener allows you to get notifications if you leave your garage door open. You can remotely open or close your garage door through the app.
Life Safety Devices
Brinks offers life safety devices to protect your home from safety hazards. Always-on alarm monitoring helps you rest assured that your family is safe from potential life dangers. The life safety device sensors integrate with your Brinks security system.
Customers can purchase Brinks life safety devices in full, or use a buy now/pay later system of payment.
| Life Safety Device | Price | Description |
|---|---|---|
| Smoke Detector | $80 | Alerts and contacts monitoring services if smoke or significant temperature changes are detected. |
| Carbon Monoxide Detector | $80 | Connects to your security system to provide real-time alerts for carbon monoxide detection. |
| Water Leak Detector | $56 | Uses wireless sensors to detect leaks and prevent water damage in hard-to-see areas. |
| Brinks Home FireFighter | $80 | A wireless sensor that connects to existing smoke detectors to signal your control panel during an alarm. |
Smoke Detector – $80
The Brinks smoke detector will sound an alarm and alert a professional monitoring team to contact 911 if it detects smoke or significant temperature changes. False alarms can be instantly canceled through the mobile app.
Carbon Monoxide Detector – $80
The Brinks carbon monoxide detector connects to your security system to provide real-time alerts.
Water Leak Detector – $56
The Brinks water leak detector uses wireless water sensors to detect water leaks and prevent damage throughout your home, even where you can't see it. It costs $56.
Brinks Home FireFighter – $80
The Brinks Home FireFighter is a wireless sensor that connects to your smoke detectors. This allows a signal to be sent to your control panel and response center in the event of a smoke alarm going off.
Brinks Home Professional Monitoring
Brinks offers 24/7 professional monitoring services, as well as options for self or professional equipment installation.
| Package | Price | Description |
|---|---|---|
| Smart Security Essential | $39.99/month | Professional monitoring for the Essential package, ensuring 24/7 surveillance and response. |
| Smart Security Complete | $44.99/month | Adds video surveillance monitoring on top of the Essential package's features. |
| Smart Security Ultimate | $49.99/month | The most comprehensive monitoring service, covering all aspects of home security and safety. |
24/7 Monitoring
Brinks' professional monitoring services have a 5-star Diamond rating. Trained professionals are available any time, day or night, to respond to potential threats detected by your home security system.
The cost for professional monitoring is charged on a month-to-month basis. It varies depending on which equipment package was purchased. Here are the current monthly rates for Brinks professional monitoring:
- Smart Security Essential: $39.99
- Smart Security Complete: $44.99
- Smart Security Ultimate: $49.99
Brinks Professional Installation
With its Smart Security Essential and its Smart Security Complete packages, Brinks only provides over-the-phone DIY installation instructions. This self-installation process typically takes 30 to 45 minutes.
How much does Brinks charge to install?
With the Smart Security Ultimate package, professional installation is free.
Customers who purchase the Smart Security Ultimate package have the option to choose either DIY or professional installation.
How To Sign Up for Brinks Home Security
To sign up for a Brinks home security system, you will first need to receive a personalized quote over the phone. Click on “Get a Quote” located at the bottom of the How to Buy page. After you provide your personal information, Brinks will call you for a free consultation.
Next, a Brinks representative will help you choose the best Brinks equipment package for your home and walk you through customization options to outfit your home security system. Depending on the package you select, you can either schedule a professional installation or install it yourself.
How To Contact Brinks / Get Tech Support
If you need assistance, there are many ways to get help for your Brinks home security system. First, there is a useful FAQ page that contains answers and solutions to common issues. If you have additional questions, you may find answers through the Help Center.
Or, you can contact a Brinks representative in a few different ways. Live chat and text are both available 24/7. The text number is 469-513-8685. You can chat online any time by clicking the ‘live chat' button at the top or bottom of the Brinks website.
Another way to reach Brinks customer service is over the phone at 469-391-4024. Representatives are available Monday through Saturday from 8 AM to 8 PM CT.
| Type of Contact | Contact Information | Additional Information |
|---|---|---|
| Phone Support | 469-391-4024 | Available Monday through Saturday, 8 AM to 8 PM CT |
| Text Support | 469-513-8685 | Available 24/7 |
| Live Chat | Brinks Home Live Chat | Click the ‘live chat' button on the website; Available 24/7 |
| FAQ Page | Brinks Home FAQ | Access anytime for common issues and solutions |
| Help Center | Brinks Home Help Center | Find detailed answers and troubleshooting tips |
How To Cancel
If you want to know how to cancel Brinks Home Security, you must first call 469-391-4024. A representative will send a DocuSign link to your email, which will include details of your final bill and the cancellation process. You cannot initiate cancellation through live chat.
You will need to complete the DocuSign process within 7 days of receiving it, or else the link will expire. Once the document is signed and your request is processed, your Brinks account will be canceled after 30 days.
If you cancel before the end of your contract, then you will be charged immediately for the remaining balance of your professional monitoring service through the end of the 3-year term.
Brinks Home Security Mobile App
The Brinks Home Security app offers a convenient platform that allows you to control all of your home security, smart home, and video monitoring devices from one place. It is available to download for free through Google Play or the Apple App Store, but you must sign in with your Brinks Home account to get full access to the app's features.
Through the user-friendly app, which is powered by Alarm.com, Brinks customers can arm or disarm their home security system, verify or cancel an alarm, adjust thermostats, lock or unlock doors, watch video feed from security cameras, view or pay bills, and more.
Is Brinks Home Security Right for Me?
Brinks is an oldie, but a goodie. The well-established brand consistently ranks among the best home security companies. With relatively affordable premium equipment and a trusted industry name, Brinks offers an attractive, solid home security option for many homeowners.
So, is Brinks home security worth it? The answer to that question depends on your unique home security needs and preferences.
Brinks doesn’t require professional installation and the company makes DIY installation easy with over-the-phone instructions. If you purchase their top-tier package, professional installation is free.
However, Brinks does require professional monitoring. Customers who want to skip the monthly cost should look into home security companies that offer self-monitoring options, instead.
While Brinks offers a 30-day trial period, which is longer than many, you are required to sign a lengthy 3-year contract. If you don't want to be locked into a contract for this long, you may want to look elsewhere.
The safety of your family and home matters most in life. As such, choosing the best home security system to protect them is a decision that shouldn't be taken lightly. To help you make the best decision, we have put together a series of thorough, comprehensive home security company reviews. Ask for quotes from security providers in your area, and take some time to compare which of the best home security systems is the perfect fit for your home.
