Frontpoint Home Security Systems – 2024 Review

As a homeowner, the threat of home invasion is always lurking. With rising crime rates nationwide, a quality home security system is one of the most important investments you can make. The best home security system ensures your family, pets, and belongings are kept safe whether you are at home or away.

Frontpoint Security is a popular choice, especially among homeowners who want to DIY their home security system while taking advantage of the peace of mind round-the-clock professional monitoring gives.

Frontpoint Company Overview

Frontpoint Security Solutions is a home security company that was founded in 2007. They serve all 50 U.S. states and parts of Canada. The company is well-known for providing homeowners with simple, yet high-end DIY equipment. Their DIY home security system is mostly wireless and designed for easy self-installation.

Pros

• Smart home integration with Alexa, Google Home, and Apple HomeKit
• Offers high-tech features like geofencing and full LTE cellular coverage
• Versatile base system with a wide selection of add-ons

Cons

• No professional installation option
• No self-monitoring option
• Limited amount of hazard sensors

Company Highlights

BBB rating: A+
Year founded: 2007
Areas served: All 50 U.S. states
Installation: DIY & Professional
Contract required: No

Frontpoint Security combines its top-notch, customizable DIY system with 24/7 professional monitoring services. Frontpoint is a great choice for homeowners who want to DIY their home security system while still reaping the benefits of professional monitoring.

Frontpoint Security: How It Works

Frontpoint's approach to home security is centered around a customizable, DIY model. Unlike companies like Vivint, which focuses on taking all of the work out of the homeowner's hands with professional monitoring and installation, Frontpoint offers a more hands-on option for home security.

Frontpoint’s direct competitor is SimpliSafe, another DIY-friendly company. Both Frontpoint and SimpliSafe offer easy self-installation with mostly wireless security equipment, but Frontpoint requires professional monitoring. Frontpoint delivers a best-of-both-worlds solution for customers who want simple-to-use DIY security equipment with professional monitoring services.

Frontpoint Security Packages (+ Build Your Own)

Frontpoint offers highly customizable home security base packages. Homeowners have the option of either building a DIY security system from scratch or selecting from one of three pre-configured packages. Extra equipment can be added to any package.

All home security equipment syncs with the Frontpoint Hub, which comes included with any Frontpoint home security package, including build-your-own, and acts as the central control panel of your security system. Customers can control their Frontpoint system through the Keypad or Touchpad that comes with the Frontpoint Hub, or via the Frontpoint mobile app.

Every Frontpoint security package also includes Frontpoint ID Protect for no extra charge. This service uses Allstate Identity Protection to protect your online identity and finances from threats. If fraud is detected, professionals are available 24/7 to help you with recovery.

Build Your Own – Starting at $99

Starting at just $99, customers can build a Frontpoint home security system from the ground up. The base price includes the central Frontpoint Hub and Keypad. From there, homeowners can hand-pick every piece of equipment to create their own, fully customized home security system.

Starter Home Security System – $541.91

The Starter Home Security System is Frontpoint's most simplified set of DIY home security equipment. It includes a Frontpoint Hub & Keypad, 3 Door/Window Sensors, an Indoor Camera, and a Home Defense Kit (Yard Sign, Stickers, and Window Decals.)

Premier Home Security System – $771.90

The Premier Home Security System is similar to the Starter package, but it adds a Touchscreen and replaces the Indoor Camera with the customer's choice of a wired or wireless Doorbell Camera.

Ultimate Home Security System – $1,351.83

The Ultimate Home Security System is Frontpoint's top-of-the-line package for homeowners who want the most DIY home security has to offer. It includes both an Indoor Camera and wired or wireless Doorbell Camera, plus everything in the Premier package. Homeowners also get 2 extra Door/Window Sensors, a Motion Sensor, Glass Break Sensor, Smart Door Lock, and Flood Sensor.

Frontpoint offers a 30-day risk-free trial period, so you can get your money back if you are not satisfied with their equipment. There is also a 3-year warranty on all Frontpoint security equipment.

Monitoring (Required)

Frontpoint does not offer a self-monitoring option for any of its home security packages. After you select and install your Frontpoint home security system, you are required to pay a monthly professional monitoring fee.

Professional Monitoring – $49.88/month

Frontpoint offers only one professional monitoring plan, which is paid monthly. It includes fast 24/7 emergency response, automatic sensor checks every hour, and customized alert notifications. Fire, environmental, and life safety device monitoring is also included, for no extra charge.

Frontpoint Security Products

Frontpoint offers a range of top-notch home security products, including some of the best security cameras on the market, home automation equipment, intrusion and hazard sensors, and accessories. All of Frontpoint's home security equipment can be managed through the Frontpoint Hub or the Frontpoint mobile app.

Frontpoint offers a 30-day risk-free trial and a 3-year warranty on all of its equipment.

Cameras

Frontpoint offers a selection of high-quality indoor, outdoor, and doorbell security cameras that use video analytics to distinguish between routine happenings and when something is awry. This helps prevent a false alarm and allows customers to set up custom notifications when a person, animal, or vehicle enters their property.

All Frontpoint security cameras ensure total privacy; only people who have access to your Frontpoint account can watch your live feed.

Indoor Camera – $119.99

The 1080p Frontpoint indoor camera comes with two-way audio and video recording as well as night vision. It constantly streams a live feed, which can be viewed through the Frontpoint app.

The indoor camera is also SD Card Continuous Recording Compatible, which means that with a separate purchase of a micro-SD card, customers can view 24/7 footage for up to 29 days and use the app to search through recordings.

Outdoor Camera – $229.99

The 1080p HDR Frontpoint outdoor camera includes two-way audio with a built-in motion sensor and infrared night vision. It continuously streams a live feed that can be viewed through the app. Customers can also use the Frontpoint app to record video, set alert preferences, and communicate with visitors.

The Frontpoint outdoor camera has Perimeter Guard™, a smart intruder deterrence technology that uses light and sound to deter lurkers. It is also SD Card Continuous Recording Compatible.

Premium Indoor Camera – $199.99

The 108p HDR Frontpoint premium indoor camera is an upgraded version of their regular indoor camera. It has a wide-angle lens and infrared night vision for improved visibility.

Wired Doorbell Camera – $199.99

The Frontpoint wired doorbell camera is a great option for customers who already have a mechanical doorbell and don't want to deal with having to change a battery.

It is designed to replace your wired doorbell and comes packed with features like rapid person detection to easily recognize visitors or porch pirates, two-way audio, an expansive high-resolution view, and on-the-go access with the Frontpoint mobile app.

Wireless Doorbell Camera – $299.98

The Frontpoint wireless doorbell camera has all of the same features as the wired doorbell camera, but it is designed for easy installation. Since it is wireless, you have more flexibility with where you set it up, and it does not require an existing doorbell.

The wireless doorbell camera also has a long-lasting battery life to make maintenance easy.

Intrusion & Hazard Sensors

Starting at just $34.99, Frontpoint's range includes the Motion Sensor for detecting any unexpected movement, the Door/Window Sensor to alert homeowners of any unauthorized entries, and the Glass Break Sensor, designed to catch the sound of breaking glass.

Frontpoint offers specialized sensors such as the Garage Sensor and Flood Sensor, each priced at $44.99, to protect against more specific threats.

Home Automation

Frontpoint offers a selection of home automation devices, including smart plugs, door locks, and wireless light controls.

Home Automation

Outdoor Smart Plug – $49.99

The Frontpoint outdoor smart plug allows you to turn outdoor lighting and other plug-in appliances on/off from anywhere using the Frontpoint app, or a smart home assistant like Amazon Alexa or Google Assistant. You can also set up schedules to save on energy.

Smart Door Lock – $199.99

The Frontpoint smart lock is a wireless, keyless door lock that uses a backlit, touchscreen keypad for entry. Up to 25 different codes can be programmed.

Wireless Light Control – $49.99

The Frontpoint wireless light control allows you to turn indoor lighting such as lamps and other plug-in appliances on or off from anywhere using the Frontpoint app, or a smart home assistant like Amazon Alexa or Google Assistant. You can also set up schedules or adjust brightness levels.

Accessories

Frontpoint Security's cutting-edge Touchscreen, priced at just $149.99. This device allows you to easily manage your security settings. For those seeking added flexibility, the Extra Keypad ensures you can control your system from anywhere in your home.

And for on-the-go ease, the Keychain Remote puts the power of security right in your pocket, giving you quick access to arm or disarm your system at a moment's notice.

Professional Installation

All Frontpoint home security equipment is designed for DIY installation. Most equipment is wireless, and Frontpoint streamlines the self-installation process by packaging each step into a box labeled with a number. Their Setup Wizard app is also available to make setting up your new home security system even easier.

Certainly! Let's break down the information into a more detailed table format, separating the services and their respective costs:

However, although Frontpoint installation is made as simple as possible, some customers may still want or need extra help.

Does Frontpoint offer installation? Yes. While primarily a DIY company, Frontpoint does offer professional installation services through its partner, HelloTech.

HelloTech is a highly-rated professional installation services company that employs vetted technicians in all 50 U.S. states. Once you purchase your Frontpoint home security system, you can book an appointment with HelloTech directly to schedule an installation appointment.

Professional installation starts at $99. Smart lock installations cost an additional $99, and each security camera installation is an additional $129.

How To Sign Up

You can sign up for your own Frontpoint home security system online. First, visit the Frontpoint website to browse Frontpoint's available packages or choose the build-your-own option. Then, you can add extra optional equipment to your cart before checking out.

Enter your payment method and select a shipping option. After you purchase your new, customized Frontpoint security system, equipment will be delivered to your home. You can self-install the equipment when it arrives.

Or, you can opt for professional installation services. To do this, you will need to book an appointment through HelloTech.

Frontpoint Mobile App

The Frontpoint mobile app allows customers to manage and control their security system, at any time, anywhere. Through the app, Frontpoint customers can view live or recorded camera footage, get customized alerts, control smart home devices like lights or locks, and arm/disarm their alarm system on the go.

The Frontpoint mobile app can be downloaded for free on the Google Play or Apple App Store. You will need to log in with your Frontpoint account information to get full access to the app's features.

How To Contact / Get Tech Support

If you need assistance with your Frontpoint security system, there are many ways to get the help you require.

The Frontpoint Help Center is your first resource. It is full of answers to frequently asked questions and solutions to common problems experienced by Frontpoint customers.

To contact Frontpoint Customer Support, you have a few different options.

You can visit the Frontpoint Contact page to fill out a form and have a Frontpoint customer service representative contact you through phone or email.

Or, you can call one of these phone numbers to speak with a Frontpoint employee directly:

• Customer Support: 1-877-602-5276
• Hours: Mon-Fri 8 am-11 pm, Sat-Sun 10 am-7 pm EST
• Request or Discuss a Quote: 1-877-602-5276
• Hours: Mon-Fri 9 am- 9 pm, Sat-Sun 10 am – 7 pm EST

You can also use the Live Chat option in the lower right-hand corner of Frontpoint's website to contact customer service.

How To Cancel Frontpoint Security

If you need to cancel Frontpoint home security, the good news is that since there are no contract requirements, you are free to do so at any time without any cancellation fees.

To cancel your Frontpoint security service, you will need to call the phone number 877-602-5276 and select menu option #6 any time between 8 am-7 pm EST. This will put you in touch with your Account Specialist, who will give you further cancellation instructions. You may need to pay your final monthly bill before cancellation can be completed.

Is Frontpoint Security Right for Me?

Frontpoint is consistently ranked among the best home security companies, and it's easy to see why. With a streamlined DIY system and no contract obligations, Frontpoint offers a simple security solution that many homeowners appreciate – but, that doesn't mean it is for everyone.

Frontpoint's range of home security equipment is both affordable and high-end, especially compared to other DIY options. However, unlike DIY competitors like SimpliSafe, Frontpoint does not offer self-monitoring, and their professional monitoring costs are on the expensive side.

Overall, Frontpoint is a solid choice for a niche of homeowners who want a DIY security system with 24/7 monitoring services. But, if you want to save on monthly monitoring costs or prefer a more premium, professional home security system experience, then you may want to look elsewhere.

Investing in home security is one of the most important steps you can take to ensure the safety of your home, loved ones, and belongings. So, before you settle on the right home security system to protect your family and assets, we recommend browsing through our other home security company reviews to compare and contrast your options.