As crime rates climb and safety concerns grow, many homeowners are actively looking for reliable and affordable ways to protect their homes. As demand for home security increases, Vivint has gained attention in the U.S. for its quality products, professional installation, and 24/7 monitoring services.
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Vivint Company Overview
Vivint is a premium home security company that sells its own brand of top-of-the-line home security equipment. The company's approach to home security focuses on easing the homeowner's burden. Vivint strives to ensure customer satisfaction by offering complete packages that include professional installation and round-the-clock monitoring.
There are three pre-configured home security equipment packages available, or customers can build their system from scratch.
Pros
- Compatible with a wide range of smart home devices
- No additional fee for professional installation
- Free in-home consultation included
- Offers highly customizable security systems designed to suit every home's unique needs
Cons
- No DIY installation or self-monitoring options
- High starting costs
- Some homeowners have complained about the customer service
Company Highlights
BBB rating: C
Year founded: 1999
Areas served: All 50 U.S. states
Installation: Professional
Contract required: Yes
With Vivint, all home security and smart home equipment seamlessly integrates with a wall-mountable, touchscreen control panel called the Smart Hub. The Smart Hub is included with all Vivint equipment packages. Customers can also control their home security and smart home devices through the Vivint app.
Each Vivint security equipment package is customizable. Professional installation is required to ensure all pieces of Vivint home security equipment are set up optimally. Security systems range in price from $599-$1,789. Professional monitoring services are also available. Keep in mind that Vivint has a minimum equipment purchase of $599, even if you build your own system.
Customers can choose whether to pay the entire cost of their Vivint system upfront or take advantage of a financing option.
Vivint Home Security Packages
With Vivant, many customers sign a financing agreement and commit to service for up to five years. To avoid having to sign a contract, Vivint customers can pay upfront in full for the equipment.
Starter Package
Cost: from $599 or $12 per month w/ financing
With the Starter package, Vivint gives you smart sensors, a yard sign, window decals, and a Smart Hub control panel. It's a great option for homeowners who want basic home security.
This is the lowest-priced home security package and costs around $599 for equipment. The Starter package can be paid up-front or financed over time for as little as $12 per month.
Premium Package
Cost: from $1,320 or $22 per month w/ financing
The Premium package offers complete home protection. It includes everything from the Starter package, plus a security camera and video doorbell.
Vivint security cameras are unique in that they use light and sound to proactively detect lurkers and scare them away. Their video doorbell is also equipped with advanced technology that detects and protects packages.
This package costs somewhere around $1,320 altogether. A financing plan is available, with payments of $22 per month for 60 months.
Premium Package Plus
Cost: from $1,789 or $30 per month w/ financing
With the Premium Plus package, Vivint customers get the best of both worlds with home security and automation. Everything in the Premium package is included, along with smart home integration, voice control, a smart door lock system, cloud video storage, and a vehicle protection device.
This package will cost you about $1,789 in total. Customers can opt to pay all at once, or over time with a 60-month financing option of $30 per month.
Vivint 24/7 Professional Monitoring
Since Vivint does not have a self-monitoring option, 24/7 professional monitoring must be purchased along with an equipment package.
How much is Vivint security monitoring a month?
There are three professional monitoring plans to choose from, starting at $29.99 per month. All of these plans include 24/7 monitoring, live customer service, the Vivint mobile app, and tech support.
Smart Security Monitoring – $29.99/mo
The lowest-priced security monitoring plan offered by Vivint is Smart Security Monitoring. Vivint customers pay $29.99 per month for around-the-clock professional monitoring, mobile access, and medical pendant support, as well as entry, smoke, and motion detection.
Smart Home Monitoring – $39.99/mo
The Smart Home Monitoring plan is the best value Vivint security plan. For $39.99 per month, customers get smart home integration, along with everything included in the Smart Security Monitoring plan.
Smart Home Video Monitoring – $44.99/mo
The Smart Home Video Monitoring plan adds video surveillance to all the features of the Smart Home Monitoring plan. It is the highest-tier Vivint security plan and costs $44.99 per month.
Vivint Smart Home
Vivint offers a range of smart home products that can be integrated with the central Vivint Smart Hub control panel to create a personalized home automation and security system. The Vivint smart home product lineup includes smart locks, garage door openers, smart thermostats, and smart lighting devices.
Customers can select from Vivint's range of home automation devices to build their own custom Vivint smart home system.
Kwikset Smart Locks
Cost: from $179.99 or $3 per month w/ financing
Vivint sells smart locks from Kwikset. Smart locks eliminate the need for keys. Instead, they are unlocked using access codes. Up to 250 separate access codes can be programmed for different family members or guests.
Additionally, keyless smart locks can be managed when you are away from home through the Vivint app. Kwikset smart locks also work with one-touch lockup – a feature that allows you to control your security system, locks, and lights with one simple button.
A Kwikset smart lock will cost you $179.99 through Vivint. Financing at $3 per month for 60 payments is also available.
myQ Garage Door Controller
Cost: from $99 or $1.67 per month w/ financing
The myQ Garage Door Controller is a remote garage door opener that lets you manage your garage door through the Vivint app. You can get notified if your garage door is left open or failed to close and close it from anywhere using the app.
With the myQ Garage Door Controller, you can also set automatic schedules for your garage door to close, or sync it with your home security system so it closes when armed. If you also have Car Guard, you can set your garage door to close automatically whenever a car leaves your home.
The smart garage door opener costs $99 upfront, or $1.67 per month for 60 payments.
Smart Thermostat
Cost: from $199.99 or $3.34 per month w/ financing
The Vivint smart thermostat makes it easier to save money and energy without sacrificing comfort by automatically controlling the temperature in your home. Powered with AI learning capabilities, the Vivint smart thermostat uses GPS and in-home sensors to adjust your home's temperature and keep you comfortable based on your preferences. When you are away from home or asleep, it will adjust to save on energy costs.
You can also manually adjust the thermostat through the Vivint app or from the wall interface. The Vivint smart thermostat can also be integrated with a smart assistant to be controlled through voice commands.
The price for a Vivint smart thermostat is $199.99, or $3.34 per month for 60 payments.
Vivint Smart Plug
Cost: from $50 or $0.84 per month w/ financing
With the Vivint Smart Plug, you can control your home's lighting from the Smart Hub, Vivint app, or with your voice using a smart speaker with Google Home or Amazon Alexa. The Vivint Smart Plug seamlessly integrates with your home security and automation system, allowing you to turn lamps on or off from anywhere inside or outside of your home and create custom lighting schedules.
For $50 or only $0.84 per month for 60 payments, you can add a Smart Plug to your Vivint home system.
Vivint Security Cameras
Vivint has some of the best security cameras you can get. The home security company sells three different types of premium security cameras: an indoor camera, an outdoor camera, and a doorbell camera.
All of the Vivint brand security cameras have Smart Deter – an advanced, exclusive technology that intelligently detects and scares away suspicious individuals lurking around your home. Smart Deter smartly identifies between people, cars, and pets, to prevent false alarms.
Vivint Indoor Camera
Cost: from $149.99 or $2.50 per month w/ financing
The Vivint indoor camera allows you to monitor what's happening in your home, no matter your location. With the Vivint app, you can receive motion detection notifications picked up by your indoor camera when you are away from home.
Recorded video clips are accessible on-demand with the Smart Clips feature. The Vivint indoor camera also features two-way talk so you can talk with family members inside your home, even when you are not.
The basic Indoor Camera costs $149.99 (with a $2.50 per month for 60 months financing option.)
Vivint Indoor Camera Pro
Cost: from $249.99 or $4.17 per month w/ financing
Vivint has an upgraded Indoor Camera Pro option for homeowners who want the latest features. It is similar to the basic Vivint indoor camera, but also includes the following additional features:
- Upgraded image sensor for enhanced image quality and improved night vision
- New computer vision chip for smarter person detection and custom detection zones
- Built-in video recording and storage with 24/7 playback
Indoor Camera Pro costs $249.99, or $4.17 per month for 60 months.
Vivint Outdoor Camera Pro
Cost: from $399.99 or $6.67 per month w/ financing
The Vivint Outdoor Camera Pro doesn't just record security threats; it actively prevents them. Featuring Smart Sentry AI, the Vivint outdoor camera offers smart protection for your home's exterior.
Vivint Outdoor Camera Pro features both live and recorded video. It intelligently identifies and deters real threats, like lurkers around your home, by making use of lights and sound.
With a wide-angle view and a 4K sensor for 1080p streaming and recording, the Vivint Outdoor Camera Pro ensures crystal-clear visibility. Vivint customers can get instant notifications and alerts through the Vivint app.
Outdoor Camera Pro is priced at $399.99 or $6.67 per month for 60 payments.
Vivint Doorbell Camera Pro
Cost: from $249.99 or $4.17 per month w/ financing
The Vivint Doorbell Camera Pro is a step above the rest. As one of the best doorbell cameras on the market, it actively helps to protect packages.
Using Smart Sentry AI, the Vivint Doorbell Camera intuitively detects and deters porch pirates. When it spots a suspicious person trying to take a package, the Vivint Doorbell Camera Pro activates a speaker and high-powered LED ring light to let them know they have been caught in the act.
Homeowners can be notified through the Vivint app when packages are delivered and view live feeds from their doorbell camera from anywhere. They can also answer the door without having to be physically present using 2-way talk.
With a 180° x 180° field of view and 1664p HDR resolution, the Vivint doorbell camera offers a complete, detailed view of your porch. Vivint Doorbell Camera Pro also has night vision for around-the-clock monitoring.
Vivint's doorbell camera is not wireless. Instead, it has a wired connection that ensures consistent connectivity.
Doorbell Camera Pro costs $249.99, or it can be paid for overtime with $4.17 monthly payments for 60 months.
Professional Installation (included)
Vivint firmly stands by its commitment to making home security completely hassle-free for the homeowner. As a result, the company only offers professional installation.
After purchasing a Vivint smart home security system, you can schedule a time for a licensed Smart Home Pro to visit your home. The highly-trained Vivint technician will install all of your home security and smart home devices, run tests to ensure everything is working as it should, and then show you how to use your new Vivint home security system.
How To Sign Up
To sign up for Vivint home security, you will need to call the company at 877-340-1929 to discuss options for your home with an expert. When you call, you will be connected with a Smart Home Pro who will ask you questions to get to know your home and help you build your perfect system.
Vivant also offers a Package Builder tool to help you get started. You can take a quiz on Vivant’s website and answer questions about your home and security needs.
You will be given a custom quote and learn about financing options, which start at 0% for some new Vivint customers. After you purchase your system, you can schedule a time for a Vivint-approved technician to professionally install your home system.
How To Contact / Get Tech Support
If you need assistance with your Vivint system, you have a few options.
The first place to seek help is the Vivint Support page, which contains useful information and answers to many common questions.
If you need to reach customer support, you can either call Vivint at 800-216-5232 or use the live chat feature on the website.
Before you call or reach out to live tech support online, be sure to be in front of your Vivint Smart Hub and have your account number as well as any error codes ready.
Vivint Mobile App
Vivint home security and automation devices integrate seamlessly and can be managed through the Vivint app. Available to download for free on Google Play and the Apple App Store, the Vivint smart home app allows customers to control their smart home system from anywhere.
With the Vivint Home app, you can:
- View live footage and video recordings from your Vivint security cameras
- Use two-way talk to speak with people through your doorbell or indoor cameras
- Get alerts and notifications, like your door being unlocked or a motion sensor detecting someone
- Set up schedules for your home's temperature or doors to automatically lock
All members of your household can access the app and make individual user profiles. You can manage users and set different permissions for each profile.
How To Cancel Vivint Services
To cancel Vivint services, call 800-216-5232 to speak with a Vivint representative.
Keep in mind that Vivint offers a trial period of only 3 days. After 72 hours, you must decide whether to keep or cancel the service. Otherwise, you will have to pay cancellation fees agreed upon by the terms of your contract.
How long is the Vivint security contract?
If you finance your Vivint security equipment, then you will have to sign a Vivint contract that locks you in for 42-60 months. If you cancel before your contract is over, there are penalty fees.
Is Vivint Right for Me?
Vivint Home Security is consistently ranked among the best home security systems. Their approach to home security focuses on taking care of everything for you. All of their high-tech home security and smart home devices work together and can be managed through a central control panel, or Smart Hub, as well as a convenient mobile app.
Is Vivint home security worth it?
While Vivint's equipment is on the pricier side, it provides a premium experience that maximizes ease of use. Many homeowners find that the cost of a Vivint system is worth the simplicity it offers.
Vivint is a great choice for a professional home security system. However, it may not be the best solution if you want to avoid monthly costs or if you prefer DIY self-installation. Before choosing the right smart home security system for your home, consider your preferences.
Ask yourself: Do you want a home security system that offers 24/7 professional monitoring and professional installation? Or, would you prefer to save on monthly fees and go with a home security company that has self-monitoring options?
Today, there are several good companies offering home security products and services. Take some time to explore professionally-installed and DIY options that best suit your home security needs. Read through our reviews of the best home security companies to aid in your research, and be sure to get quotes from reputable security companies that service your location.
