How To Cancel Ring Subscription: All You Need To Know

Are you feeling like it’s time to cut the cord on your Ring subscription? If you are changing locations or pricing is your issue, canceling your subscription can bring a sense of freedom and relief.

But how do you cancel the subscription when you no longer want it?

Well, the proce­ss seems tricky yet is actually pretty simple once­ you know exactly where to look. Fortunately, we’ve done the legwork for you, so now all you have to do is follow the step-by-step instructions outlined in this guide. Stick around, and let’s dive into the details.

How to Cancel Ring Subscription: 5 Ways to Do It

In case you signed up for a Ring subscription but did not get the expected results, you can always terminate the services. We have gathered all the possible and updated ways to do it the easy way. Let’s check them out!

1. Cancel Via Ring.com

Canceling your Ring Protect subscription from Ring’s official website (Ring.com) is as simple as it can get. You can complete this task using any de­vice, whether it's a compute­r, phone, or tablet.

Here's how:

Step 1: Log into your account on Ring.com. Make sure you're using the account associated with your Ring subscription.

Step 2: Select “Protect Plan”. You will see this at the top of the Ring webpage, and this should take you to your Ring Protect plan details.

Step 3: Look for the subscription you wish to discontinue and select “Cancel Plan”. You may have multiple plans if you have different Ring devices covered.

Step 4: Click “Continue” to proceed with the cancellation.

Step 5: Provide­ a reason why you wish to cancel (optional). After clicking continue, Ring might offe­r deals or help fix any problems you might be having be­fore allowing you to finalize the cance­llation.

Step 6: Choose when you want the cancellation to take effect. Afte­rwards, the system prompts you to ente­r the cancellation date.

• Select “now” to cancel immediately.
• Choose “at the end of the billing cycle” to keep service until your current billing period ends.

Step 7: Confirm cancellation. If confirme­d, the service stops and no more­ charges will apply after that.

Note: You can only cancel your subscription via the Ring website if you initially subscribed to Ring Protect through Ring.com. If you signed up via Amazon, follow the process below.

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2. Cancel Via Amazon.com

If you subscribed to Ring Protect through the Amazon website (Amazon.com), the cancellation process is a bit different.

Here are the steps to follow:

Step 1: Log into your account on Amazon.com. Here, you can use any computer's web browser.

Step 2: Click “Memberships & Subscriptions”. You can find this section on the menu located at the top of the page.

Step 3: Find “Manage Subscription”. Click it and you'll see an option to end your subscription.

Step 4: Select “Cancel Subscription”. This option is just next to the Ring Protect plan you want to terminate.

Step 5: Confirm cancellation. Now follow the on-screen prompts to confirm your cancellation. You’ll no longer get billed for Ring Protect.

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3. Cancel Through the Amazon App

Did you know that besides Amazon.com, you can cancel the Ring subscription directly from the Amazon App?

To do this, follow these simple steps:

Step 1: Launch the Amazon app. Go ahead and open the app on your iPhone or Android device.

Step 2: Navigate to your account. Click on the profile icon from the app’s dashboard to access your account.

Step 3: Select “Memberships & Subscriptions”.

Step 4: Tap on “End Subscription”. This will terminate your premium services immediately.

4.Delete Your Ring Account

If you no longer wish to use Ring products, you can permanently delete your account. This will cancel any subscriptions you have, delete your Ring videos, remove your account, and cause all of your Ring products to stop working.

In case you are selling or giving away your Ring doorbell or camera, then you should first reset the device to factory settings to remove your information.

Once you are ready to delete, follow these steps:

Step 1: Log in to Your Ring Account. Go to Ring's website­ and log in using your account's username and password. Do this from a device­ like your Mac, PC, tablet, or smartphone.

• If you do not re­call your passcode, simply opt for the “Forgot Password” option, the­n provide the email address linke­d to your account.

Step 2: Confirm your account using two-factor authentication.

Step 3: Find Control Cetre. Once you sign in, go to “Account” at the top right of your screen and choose “Control Centre”.

Step 4: Scroll and go to “Manage Your Data”. 

Step 5: Click Delete Data. In the “Delete Your Personal Data, Including Your Ring Account” section, click “Delete Data”.

• Enter your password and click “Continue”.
• You may have to confirm your details to ensure you are the account owner.
• If you have two-factor authe­ntication, you'll receive­ a special code sent to your e­mail, text message, or an authentication app. Check that code, then e­nter it in to continue. Easy pe­asy!

Step 6: Confirm Deletion. Review the confirmation message to ensure you want to proceed. You will delete all of your Ring data and permanently close your account.

Note: Deleting your Ring account is non-reversible. There's no way to recover your data or account after confirmation. Also, we do not recommend deleting your account if you still have other Ring devices that you plan on using.

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5. Contact Ring Customer Support

Unfortunately, directly canceling your Ring Protect subscription through Ring customer support (phone, email, or live chat) is not currently possible. Instead, Ring has moved subscription management to its own platform.

So, before reaching out, ensure you have your Ring account details handy, including your account username or email address associated with the subscription.

Once you request subscription cancellation, you should be ready to provide a reason for cancellation if asked. From there, the customer support representative will guide you through the entire cancellation process.

3 Things You Should Know Before Canceling Ring Subscription

Sure, you may seem to be in a hurry to cancel your Ring subscription, but before you proceed, check out these important details:

1. Consider the Ring Trial Period

You don't have to e­nd your Ring Protect subscription while you are still trying it out for fre­e—you will not be charged until the free trial expires.

Usually, you get a 30-day trial of Ring Protect when you first set up your Ring device. The site also specifies that this trial period will activate whenever you add a new device to the Ring Home App unless you already have an account for that particular device.

2. Know the Refund Policies

According to Ring refund policies, you can get a refund regardless of whether you are on a monthly or annual subscription plan. So, if you choose to cancel now, you'll only receive­ the unused portion of what's left in your prese­nt payment cycle.

Let’s say you use­ an annual Ring subscription for five months, then you decide to cance­l. The refund you’ll get is for the remaining seven months. Here is the twist though: when you cancel your annual plan when a new month has already started, you get charged a subscription fee for that particular month.

Just like the annual plan, you will get a prorated refund for any remaining days for a monthly subscription plan. Keep in mind that re­funds may take up to ten days to finalize, so you need to be patient after requesting one­.

In most cases, eligible refunds are credited back to the payment method associated with your Amazon or Ring account.

If you no longer have the debit or credit card originally used for your Ring subscription, contact your bank for instructions on receiving the refund. Also, if you paid with SEPA and it's been more than 180 days since your payment, you'll need to contact Ring Customer Support directly for a refund.

3. What Happens to Your Recorded Videos

Think of your Ring recorded videos like sand castles. Once your subscription washes away with the tide, so do your sand castles.

For this reason, download any videos you wish to keep to ensure they don’t vanish into the digital ether once your subscription ends.

To save a video on a computer, simply navigate to “History”, select “Manage”, select a video to download, and click on the download button (the downward arrow). Know that you can download up to 50 videos at once.

Similarly, mobile app users can save videos by accessing the menu, selecting “Event History,” and choosing the video you wish to save.

From there, tap the share button on your screen and then hit the download button (the little­ arrow pointing downward). Note that you can only save a single video at a time through this mobile application.

👉 Related Reading: Can You Record Ring Doorbell Footage Locally (No Cloud)?

Will Your Ring Work Without a Subscription?

So, you’ve pulled the plug on your Ring subscription. Now what? It is not like the entire system goes poof! But yeah, things will change a bit.

Let’s cut to the chase—once you cancel your Ring Protect subscription, you will no longer lock heaps of functionality. Some enticing features you have with your Ring product are locked behind that paywall and will only be available to Ring Protect users.

What we mean is that there will be no more sharing of clips with others or saving videos to look back on. It’s back to live views only, folks. But you also enjoy two-way communication with anyone at your door and get instant mobile alerts on your device.

Frequently Asked Questions

Bottom Line

And there you have it—if you decide to deal with this process on your own, we hope one of the above options proves helpful. The most important thing is that you are making a choice that is best for you and your home security needs.

Whether you are ditching Ring, changing your smart home protection systems, or simply moving to a new location, making an informed decision about canceling your Ring subscription is essential.