Are you feeling like it’s time to cut the cord on your Ring subscription? If you are changing locations or pricing is your issue, canceling your subscription can bring a sense of freedom and relief.
But how do you cancel the subscription when you no longer want it?
Well, the process seems tricky yet is actually pretty simple once you know exactly where to look. Fortunately, we’ve done the legwork for you, so now all you have to do is follow the step-by-step instructions outlined in this guide. Stick around, and let’s dive into the details.
Key Points
- Depending on where you initially subscribed, you can cancel a Ring subscription through Amazon or Ring.com.
- Another viable option is deleting your Ring account, which will permanently cancel all subscriptions and remove data.
- Remember to download any videos you want to keep before cancellation, as they will be automatically deleted afterward.
How to Cancel Ring Subscription: 5 Ways to Do It
In case you signed up for a Ring subscription but did not get the expected results, you can always terminate the services. We have gathered all the possible and updated ways to do it the easy way. Let’s check them out!
1. Cancel Via Ring.com
Canceling your Ring Protect subscription from Ring’s official website (Ring.com) is as simple as it can get. You can complete this task using any device, whether it’s a computer, phone, or tablet.
Here’s how:
Step 1: Log into your account on Ring.com. Make sure you’re using the account associated with your Ring subscription.
Step 2: Select “Protect Plan”. You will see this at the top of the Ring webpage, and this should take you to your Ring Protect plan details.
Step 3: Look for the subscription you wish to discontinue and select “Cancel Plan”. You may have multiple plans if you have different Ring devices covered.
Step 4: Click “Continue” to proceed with the cancellation.
Step 5: Provide a reason why you wish to cancel (optional). After clicking continue, Ring might offer deals or help fix any problems you might be having before allowing you to finalize the cancellation.
Step 6: Choose when you want the cancellation to take effect. Afterwards, the system prompts you to enter the cancellation date.
- Select “now” to cancel immediately.
- Choose “at the end of the billing cycle” to keep service until your current billing period ends.
Step 7: Confirm cancellation. If confirmed, the service stops and no more charges will apply after that.
Note: You can only cancel your subscription via the Ring website if you initially subscribed to Ring Protect through Ring.com. If you signed up via Amazon, follow the process below.
Is your Ring device not appearing in your device list? Here’s what you can do.
2. Cancel Via Amazon.com
If you subscribed to Ring Protect through the Amazon website (Amazon.com), the cancellation process is a bit different.
Here are the steps to follow:
Step 1: Log into your account on Amazon.com. Here, you can use any computer’s web browser.
Step 2: Click “Memberships & Subscriptions”. You can find this section on the menu located at the top of the page.
Step 3: Find “Manage Subscription”. Click it and you’ll see an option to end your subscription.
Step 4: Select “Cancel Subscription”. This option is just next to the Ring Protect plan you want to terminate.
Step 5: Confirm cancellation. Now follow the on-screen prompts to confirm your cancellation. You’ll no longer get billed for Ring Protect.
3. Cancel Through the Amazon App
Did you know that besides Amazon.com, you can cancel the Ring subscription directly from the Amazon App?
To do this, follow these simple steps:
Step 1: Launch the Amazon app. Go ahead and open the app on your iPhone or Android device.
Step 2: Navigate to your account. Click on the profile icon from the app’s dashboard to access your account.
Step 3: Select “Memberships & Subscriptions”.
Step 4: Tap on “End Subscription”. This will terminate your premium services immediately.
4.Delete Your Ring Account
If you no longer wish to use Ring products, you can permanently delete your account. This will cancel any subscriptions you have, delete your Ring videos, remove your account, and cause all of your Ring products to stop working.
In case you are selling or giving away your Ring doorbell or camera, then you should first reset the device to factory settings to remove your information.
Once you are ready to delete, follow these steps:
Step 1: Log in to Your Ring Account. Go to Ring’s website and log in using your account’s username and password. Do this from a device like your Mac, PC, tablet, or smartphone.
- If you do not recall your passcode, simply opt for the “Forgot Password” option, then provide the email address linked to your account.
Step 2: Confirm your account using two-factor authentication.
Step 3: Find Control Cetre. Once you sign in, go to “Account” at the top right of your screen and choose “Control Centre”.
Step 4: Scroll and go to “Manage Your Data”.
Step 5: Click Delete Data. In the “Delete Your Personal Data, Including Your Ring Account” section, click “Delete Data”.
- Enter your password and click “Continue”.
- You may have to confirm your details to ensure you are the account owner.
- If you have two-factor authentication, you’ll receive a special code sent to your email, text message, or an authentication app. Check that code, then enter it in to continue. Easy peasy!
Step 6: Confirm Deletion. Review the confirmation message to ensure you want to proceed. You will delete all of your Ring data and permanently close your account.
Note: Deleting your Ring account is non-reversible. There’s no way to recover your data or account after confirmation. Also, we do not recommend deleting your account if you still have other Ring devices that you plan on using.
Learn whether Ring doorbells and cameras can operate without WiFi or the internet.
5. Contact Ring Customer Support
Unfortunately, directly canceling your Ring Protect subscription through Ring customer support (phone, email, or live chat) is not currently possible. Instead, Ring has moved subscription management to its own platform.
So, before reaching out, ensure you have your Ring account details handy, including your account username or email address associated with the subscription.
Once you request subscription cancellation, you should be ready to provide a reason for cancellation if asked. From there, the customer support representative will guide you through the entire cancellation process.
3 Things You Should Know Before Canceling Ring Subscription
Sure, you may seem to be in a hurry to cancel your Ring subscription, but before you proceed, check out these important details:
1. Consider the Ring Trial Period
You don’t have to end your Ring Protect subscription while you are still trying it out for free—you will not be charged until the free trial expires.
Usually, you get a 30-day trial of Ring Protect when you first set up your Ring device. The site also specifies that this trial period will activate whenever you add a new device to the Ring Home App unless you already have an account for that particular device.
2. Know the Refund Policies
According to Ring refund policies, you can get a refund regardless of whether you are on a monthly or annual subscription plan. So, if you choose to cancel now, you’ll only receive the unused portion of what’s left in your present payment cycle.
Let’s say you use an annual Ring subscription for five months, then you decide to cancel. The refund you’ll get is for the remaining seven months. Here is the twist though: when you cancel your annual plan when a new month has already started, you get charged a subscription fee for that particular month.
Just like the annual plan, you will get a prorated refund for any remaining days for a monthly subscription plan. Keep in mind that refunds may take up to ten days to finalize, so you need to be patient after requesting one.
In most cases, eligible refunds are credited back to the payment method associated with your Amazon or Ring account.
If you no longer have the debit or credit card originally used for your Ring subscription, contact your bank for instructions on receiving the refund. Also, if you paid with SEPA and it’s been more than 180 days since your payment, you’ll need to contact Ring Customer Support directly for a refund.
3. What Happens to Your Recorded Videos
Think of your recorded videos like sand castles. Once your subscription washes away with the tide, so do your sand castles.
For this reason, download any videos you wish to keep to ensure they don’t vanish into the digital ether once your subscription ends.
To save a video on a computer, simply navigate to “History”, select “Manage”, select a video to download, and click on the download button (the downward arrow). Know that you can download up to 50 videos at once.
Similarly, mobile app users can save videos by accessing the menu, selecting “Event History,” and choosing the video you wish to save.
From there, tap the share button on your screen and then hit the download button (the little arrow pointing downward). Note that you can only save a single video at a time through this mobile application.
Will Your Ring Work Without a Subscription?
So, you’ve pulled the plug on your Ring subscription. Now what? It is not like the entire system goes poof! But yeah, things will change a bit.
Let’s cut to the chase—once you cancel your Ring Protect subscription, you will no longer lock heaps of functionality. Some enticing features you have with your Ring product are locked behind that paywall and will only be available to Ring Protect users.
What we mean is that there will be no more sharing of clips with others or saving videos to look back on. It’s back to live views only, folks. But you also enjoy two-way communication with anyone at your door and get instant mobile alerts on your device.
Frequently Asked Questions
How Do You Stop Automatic Payments on My Ring?
To cancel through these sites, you’ll have to log on to your Amazon account and look for Memberships and Subscriptions or your respective Protect Plan option. From here, proceed to cancel the subscription and follow on-screen instructions, if any.
Where Can You Find Your Ring Subscription?
What Happens if You Don’t Renew Your Ring Subscription?
Though you can view real-time videos of Ring security cameras and doorbells and even answer notifications as they occur, you cannot, however, get a video recording of those events.
Will You Get Money Back if You Cancel the Ring Subscription?
Bottom Line
And there you have it—if you decide to deal with this process on your own, we hope one of the above options proves helpful. The most important thing is that you are making a choice that is best for you and your home security needs.
Whether you are ditching Ring, changing your smart home protection systems, or simply moving to a new location, making an informed decision about canceling your Ring subscription is essential.