Echo Auto does a great job at enabling Alexa hands-free features, such as answering text messages, making calls, and getting directions, for cars that don’t have built-in voice assistants.
Most of the time, it is quite a reliable device, but some users have mentioned running into an error where the device keeps disconnecting.
Key Points
- Echo Auto may fail to connect due to an internet or Bluetooth connection error, wrong input on your car stereo, or built-up cache.
- To fix the issue, first, ensure that you are using the correct input on your car stereo.
- Once done, we recommend you proceed with a tried and true fix for electronic devices: the restart.
- But if that doesn’t work, then check your internet connectivity, update the device software, and fix your Bluetooth or Auxiliary connection.
Common causes of this problem include using incorrect stereo input, encountering Bluetooth issues, or experiencing hardware malfunctions.
You should not worry because these are usually minor issues that can be fixed easily. So keep reading as we walk you through major troubleshooting tips in the following guide.
Reasons Why Your Echo Auto Keeps Disconnecting
There could be several reasons why your Echo Auto keeps disconnecting. It could be due to an internet or Bluetooth connection error, or that you are using the wrong input on your car stereo. It is also possible that there is a built-up cache that might be corrupting the connection or hardware issues.
Normally, Echo Auto works with Auto Mode in the Alexa App and plays through your car’s speakers. Even though the Echo Auto runs just fine, there are times when it starts disconnecting. If you are in a similar situation, then let’s discuss some solutions that may help fix this problem.
Echo Auto Keep Disconnecting: What to Do
It can be pretty frustrating whenever you try connecting the Echo Auto, but the device isn’t responding.
Here are some solutions to help you do away with the problem. You can apply most fixes we suggest regardless of the wireless protocol you are using.
1. Set Your Car Stereo to the Correct Input
One possible reason your Echo Auto keeps disconnecting is that you are not using the correct input on your car stereo. So ensure you set your car stereo to the right input before each drive, whether Bluetooth or Auxiliary.
If your car has:
- No Bluetooth: Set the car stereo input stereo to AUX and ensure you connect the Echo Auto to the car stereo using an AUX cable.
- Bluetooth Calling Only: Set your car stereo input to Auxiliary and ensure you connect the Echo Auto to the car stereo using the AUX cable.
- Bluetooth Calling and Music: Set your car stereo input to Bluetooth and make sure you connect the Echo Auto to the car using your phone’s Bluetooth.
2. Simple Restart
A quick restart or reboot is always the first line of defense when it comes to connectivity issues. Restarting your Echo Auto clears some of the pent-up charges and built-up caches that might be corrupting your connection.
To restart the Echo Auto:
- Unplug its USB power cable and wait for at least thirty seconds before plugging it back.
- Once the Echo device boots up, repeat the connection process.
- The device should automatically reconnect after a while.
If the issue persists, try rebooting your phone too, as it can sometimes also cause this error. You can do this by pressing down your phone power button for around 15 seconds and then select reboot.
3. Fix Internet Connectivity
Another fix that can potentially fix this issue is simply checking your internet connectivity. Since Echo Auto connects to your smartphone’s cellular internet, it is best to ensure you have not exceeded your data limit. In case you have used up all your data, you need to purchase an additional data pack to re-establish the connection.
However, in case you have unlimited cellular internet, and your Echo Auto is still not connected, try disabling your mobile data and wait for some time before enabling it again. To do this:
- First go to your phone settings or drop-down menu.
- From there, select the mobile data tab and turn it off.
- Give it a short while, then toggle it back on.
Do not underestimate the possibility of losing internet connectivity while driving through areas with poor coverage. But this is a temporary problem which should automatically disappear once you leave the region.
4. Update Device Software
Your phone automatically downloads and updates your Echo Auto software when it has an internet connection. This is why you should ensure the device is always connected to a strong internet to keep the firmware up-to-date.
The update is equally important as it clears bugs and caches that might have accumulated in your device. Not only that, but it also boosts the device's performance to ensure it is connecting as usual.
On top of all that, check if your phone is running the latest Alexa App version. You can check for Alexa App updates on either the Play Store or App Store.
5. Check Bluetooth Connection
If your device keeps disconnecting, it may be experiencing issues with its Bluetooth connection. Therefore, try turning off Bluetooth on your phone by going into the settings and disabling it, and wait for a few seconds before turning it on again.
The Echo Auto should be on the list of available Bluetooth devices displayed on your screen. Select it to reconnect and try issuing a simple command to check if the device works.
Occasionally, you might have to forget the Bluetooth connection and reconnect it for the Echo Auto to work well. To unpair the connection, open your Echo Auto settings in the Alexa app and select “Forget This Device”.
Once done, open your phone’s Bluetooth settings and unpair or forget the Echo Auto.
Unplug the Echo Auto’s USB cable from the car and wait for 45 seconds before plugging it back, then open the Alexa App and complete the setup.
To set it up again, turn on the Bluetooth on your phone and switch on your car and set its stereo input to Bluetooth. Then launch your Alexa App and go to more settings and click “Add a Device”
Now click “Amazon Echo”, then “Echo Auto” and follow the directions on your screen to set it up.
6. Force-Stop Alexa App
In case the Echo Auto keeps disconnecting, then force stop your Alexa application and then relaunch it. After that, disconnect the Echo Auto USB from the car and wait for at least 30 seconds before plugging it back.
For Android smartphones, you can activate Airplane mode and wait for about one minute before disabling it.
If you have an iOS smartphone, the process is quite straightforward. Just disable Bluetooth and then enable it again.
Afterward, restart your phone. Now go through with the setup process again and see if Echo Auto connects to the Alexa App.
7. Check the Auxiliary Cable
If you are using an AUX cable, ensure it has no damage. Though Echo Auto rarely experiences hardware issues, this cable is still prone to physical damage.
Additionally, make sure the AUX cable is correctly plugged in. There is a proper way to connect the Echo Auto with an AUX cable.
Simply plug the AUX cable into the car’s auxiliary port and into the Echo Auto. From here, turn on the car and set the stereo input to AUX.
Now turn on your phone’s Bluetooth and open the Alexa App. Within the app, select “More”, go to “Add a Device”, click on Amazon Echo, then Echo Auto.
Follow the directions on your screen to set it up.
8. Reset Your Echo Auto
If your issue is not resolved at this point, then you can try to reset the device. Resetting the device clears all bugs and errors, pent-up charges, and the built-up caches.
To reset the Echo Auto, press the “Mute” button, then press the “Action” button down for at least 15 seconds until it indicates resetting on the Alexa App. Now wait until the light bar blinks orange, then proceed to set up the Echo Auto again.
After that, go to your smartphone's Bluetooth settings, select your Echo Auto and forget or unpair it. The last step is to go to the Alexa App, click “Devices”, then “All Devices” and select “Forget Device” to remove the Echo Auto.
Frequently Asked Questions
Do You Need Bluetooth for Echo Auto?
How Do You Reconnect Your Echo Auto to Your Phone?
But if the device was previously connected to Bluetooth but suddenly lost connection:
1. For Android smartphones, you can activate Airplane mode and wait for approximately one minute before disabling it.
2. For iOS smartphones, the process is quite simple. Just disable Bluetooth and then enable it again.
How Do You Reset Your Amazon Echo Auto?
Why Can’t Echo Auto Connect to Your Phone?
To resolve most of these issues, try force-stopping the Alexa App and restarting the Echo Auto. Also, update your device and ensure you connect to a stable internet connection.
Bottom Line
And now you have a total understanding of how to fix the issue of an Echo Auto that keeps disconnecting. Remember that Echo Auto is a relatively new addition to Amazon’s IoT lineup, so performance error is still a common problem.
But with our troubleshooting guide, you should get it up and running smoothly.
However, if your Echo Auto continues to disconnect all the time despite trying all the solutions above, consider contacting Amazon Customer Service for more help.
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