If you own a Eufy Doorbell, you may have faced an error message saying, “Unable to connect to video doorbell (P2P connection failure),”—and then it tries to establish a secure video channel but fails.
To help you actively solve the issues that could be troubling your system, we’re walking you through some of the most common causes of P2P connection failures and how to troubleshoot them!
Key Points
- Your Eufy Doorbell uses a P2P connection to connect to the network and help upload and livestream videos.
- When this connection fails, it indicates there’s no link between the doorbell and the Eufy Security App.
- What may lead to such a scenario include network issues, wrong router settings, device malfunctions, and software bugs.
What Actually Causes Eufy Doorbell P2P Connection Failures?
Eufy Doorbell P2P connection failures occur because of network issues, device malfunctions, app bugs, or when you apply the wrong router settings.
Ah, such are the joys of smart living! From unexpected alerts to connection hiccups, there's always something exciting to keep us on our toes. Don't worry though! If you're still interested, let’s break down some of the most common reasons for Eufy Doorbell P2P connection problems.
1. Network Issues
Network-related causes are the most common with Eufy Doorbell P2P connection failures, and they include:
- Cellular Data Problems: Are you using mobile data for the Eufy Security App? If so, you may have a weak signal that could be causing your connection to fail.
- Wi-Fi Issues or Overloaded Network: Maybe your Wi-Fi is slow, or perhaps many devices are connected to your network. Either issue may result in video streaming and connection breakdowns. Plus, your internet company may also limit how much data you can use, which can slow your network speed.
- Frequency interference: This can mess with the video stream's steadiness or the video's quality, making the connection cut out.
- Distance From the Router: When the doorbell is too far from the router, the signal gets weak—you won’t be able to establish a P2P connection!
2. Eufy App Bugs
The Eufy Security App may have bugs or experience glitches that might impact its functionality and performance. For instance, the app may be outdated, have a corrupted cache, or conflict with other apps on your phone.
3. Device Malfunctions
Sometimes, the doorbell may encounter software or hardware component malfunctions. As such, the P2P connection failures could be due to a faulty battery, corrupted firmware, a damaged camera, or a loose connection.
4. Router Settings
You may not know this, but how the Eufy Doorbell connects with your devices depends largely on the settings on your router. Some prominent router settings that could be causing the issue include:
- Router Wi-Fi Frequency Settings: The Eufy video doorbells primarily support 2.4 GHz Wi-Fi frequency, which has a better range and more channels than the 5 GHz frequency. So, using the 5 GHz band may make the doorbell lose connection with the Eufy App.
- Router Port Forwarding and UPnP Settings: If the UPnP feature is off or you haven’t configured the port forwarding option, the app may not connect to the doorbell.
- Router Firewall or Security Settings: Most routers have security features or firewalls that restrict or block the P2P traffic between the app and the doorbell. This can prevent the app from accessing both the recorded or live videos.
Explore our guide on Eufy's bitrate, also known as recording quality, and understand why some users may find it lacking.
Eufy Doorbell P2P Connection Failures—How to Fix It
Now that we’ve set the causes of Eufy Doorbell P2P connection failure straight, it’s time to look into possible fixes.
1. Fix Your Network Connection
The first thing to do is to check your internet connection; it needs to be fast and dependable. If you've got weak Wi-Fi or a poor cellular data network, your doorbell won't be able to establish a stable connection. It may connect for a few minutes, then disconnect, and so on.
For those using a mobile network, test the strength of your phone's signal by trying to run other apps. A weak or fluctuating signal might be the issue. If the signal strength is low or unstable, maybe it's your service provider or data plan that is causing the connection problems.
It is as simple as that, but in case you're using Wi-Fi and you think it is slow, try a speed test site or app to check your Wi-Fi speed. If the speed is too slow and the latency too high, you might want to upgrade your internet package to a higher bandwidth plan or lessen the number of gadgets connected to your network.
2. Move Your Router Closer to Eufy Doorbell
Still on the internet connection, you may be receiving the connection error because your router is too far away from the doorbell. We all know that Wi-Fi signals are stronger when the router is closer to your doorbell and weaker when placed far away.
If your Wi-Fi signal is weaker, then try relocating your doorbell or router closer to each other. Also, consider getting Wi-Fi extenders or boosters as they can broaden your signal's reach and strengthen the connection.
Are you wondering if the Amazon Echo functions as a Wi-Fi extender to extend your Wi-Fi network? Learn Here!
3. Make Sure There Is No Signal Interference
As we said before, signal interference can affect the stability of the video stream and cause the connection to drop. Things like electronics, walls, or metal objects could be blocking the path of the signal.
If any such objects and devices are in the signal's path, consider moving them to a different location. If this does not solve the issue, don't worry; move to the next fix.
4. Change the Frequency Band of Your Router
Your Eufy Doorbell might not connect to your Wi-Fi because it could be using a network band that's not supported. You see, there are two kinds of network bands: the 5 GHz and the 2.4 GHz band. The Eufy doorbells only support the latter.
So, adding one plus one; if you set your router to the 5 GHz band, your Eufy doorbell just won't connect. You can resolve this problem by switching the frequency band on your router to a 2.4GHz band.
5. Check the Router Firewall Settings
Though this does not happen too often, sometimes your doorbell can not link up properly because your router's firewall is blocking it. When this happens, you will need to hop onto your router's online interface and adjust the firewall settings.
You’ll have to disable the firewall setting to allow the P2P traffic to pass through. Simply log into your router as admin and go to security settings. You’ll be able to disable Firewall from here.
You can also add the Eufy Doorbell and the Eufy Security App to the exception list or whitelist. While at it, do not forget to turn off any proxies or VPN services, as they may interfere with your connection as well.
Discover how to change WiFi information on all your devices, including Echo and Google Home, simultaneously.
6. Check if the Doorbell Has the Correct IP Address
Occasionally, when you set up or connect the wireless Eufy doorbell via LAN cable, the device may assign an IP address different from the local network. Such conflicting IP addresses may make P2P connections difficult. This is why you should double-check to ensure the Eufy doorbell maintains its IP address.
To check the IP address, open the Eufy Security App, go to your Eufy doorbell, select Settings, and click “General”.
From here, select About Device, and then tap IP Address
We recommend you create a Static IP address if you want to avoid any IP conflicts or changes in the future. Setting the Static IP address is pretty simple.
Just open your web browser, log into your router as an admin, and select “DHCP Server”. Navigate to the “Client List” and find the Eufy Doorbell. Normally, the device's IP address is listed along with its name.
Now locate the Static address distribution menu, click “Add”, and then paste the Eufy Doorbell IP address. After saving the changes, restart your router to finish.
7. Enable UPnP on Your Router
UPnP has clear benefits. It allows devices to communicate with each other via the router and speeds up the setup process when connecting a device to an online server.
Eufy Doorbells use UPnP to open an outgoing port to the Eufy server. The Eufy App then uses the server to access the home network and the video stream. But if the UPnP feature is off, the app may not connect to the doorbell.
Therefore, when your P2P connection fails, consider enabling the UPnP feature on your router. To do this, access the router’s web interface, log in as an admin, and enter your credentials.
Now open the Advanced tab or UPnP setting if that is what you see instead. From there, select Enable UPnP to finish the setup.
Note: How you enable UPnP depends on your router type. The first step is the same for most router brands: logging in as an admin. What follows depends on your specific router:
8. Enable Port Forwarding on Your Router
Just like UPnP, port forwarding lets the doorbell communicate directly with the router to establish quick P2P connections. This is why we recommend that you manually set up this feature for your doorbell or the Eufy App.
To do this, log into the router as admin and enter its username, IP address, and password. Now, navigate to the port forwarding icon and enter the port’s range or port number you want to forward. The port number varies depending on the model of your doorbell, but it is usually 32108 or 32100.
From there, select either TCP or UDP ports protocol and key in your IP address. Finally, click “Enable” or “On” to activate the port forwarding rule.
9. Update Firmware or Software
Please understand that Eufy doorbells are like tiny computers that run on certain algorithms, which may sometimes contain bugs. So, the P2P connection failure might be due to outdated software or firmware.
This is why manufacturers often produce new updates to clear out any bugs and errors your device may have. For this reason, ensure you regularly check for updates and update the doorbell to the latest firmware version when necessary. Update not just your doorbell but the Eufy Security App as well
10. Clear Eufy Security App Cache
The EufySecurity app collects and stores cache on the phone to run the program and help it load faster. However, sometimes, the cached data may be corrupt—they could be causing these P2P connectivity problems.
Therefore, check the cache data to clear any bugs or errors. To do this, open Settings on your phone and click on Apps. Find the Eufy Security App, and open it.
After that, go to storage and select Clear Cache.
Frequently Asked Questions
Why Is Your Eufy Doorbell Failing to Connect to the Network?
Also, your Wi-Fi signal and cellular data network could be poor. You can always use the Eufy Security App to check the internet signal strength, just to be sure.
Why Is Eufy Doorbell Not Connecting to Your Phone?
Why Does Your Eufy Wired Doorbell Keep Going Offline?
How Do You Reset Eufy Network Connection?
Bottom Line
So there it is. Sometimes, you can fix P2P connection issues with your Eufy doorbell by fixing your internet connection, reconfiguring your router settings, updating firmware, and clearing the Eufy App cache.
However, if none of the steps in our guide work, the device could have hardware issues. Such instances may require you to reach out to Eufy customer support for more assistance.
