The Kasa Smart application allows users to effortlessly manage their Kasa devices. However, like any other form of technology, the Kasa App sometimes encounters glitches.
These glitches often result in the Kasa Camera spinning and not loading properly within the app.
When the Kasa app malfunctions, it impacts your ability to manage your Kasa camera effectively. This article aims to delve into the underlying causes of this issue and provide practical solutions to optimize your system's performance.
Kasa Camera Just Spinning (Not Loading) In The App: Why This Happens
When the Kasa Camera spins and fails to load in the app, it can happen because of internal app or connectivity errors, a corrupted cache, or an outdated app version. Another factor to watch out for is a potential hardware issue.
Now let’s break down all the possible reasons behind the issue:
- Internal App Errors: The Kasa App may experience technical issues or glitches that can impede its communication with the Kasa Camera.
- Connectivity or WiFi Network Problems: Connectivity or WiFi network problems can hinder the Kasa Camera's ability to establish a connection with the app. Disruptions or weak signal strength in your WiFi network have the potential to impact the communication between the app and Kasa Camera.
- Corrupted Cache: The Kasa App may encounter a problem with its cached data, resulting in corruption that causes conflicts and hampers the camera's functionality.
- Outdated App Version: An outdated version of the Kasa App may cause compatibility issues with the camera, resulting in difficulties with loading.
- Hardware Problems: Hardware issues may cause the Kasa camera to malfunction within the app. These underlying hardware problems can prevent its proper functioning.
How to Fix Kasa Camera Just Spinning (Not Loading) In The App
There are a number of potential solutions users can use to fix this issue. Let’s have a closer look at what you can do to stop the Kasa Camera from spinning in the app.
1. Fix Connectivity Issues
The Kasa app requires an internet connection to control the Kasa Camera. Therefore, if your Kasa app stops loading, it could result from issues with your connection.
To fix your internet connectivity, here are a few things you can do:
- Reset your router.
- Ensure your tablet or phone’s WiFi is turned on.
- Ensure your internet subscription is still in service.
- Power cycle your router.
- Improve WiFi signal.
- Reduce WiFi interference.
- Ensure your WiFi credentials are right.
- Move your router closer to the Kasa camera.
2. Check for an Update
It is crucial to make sure you are not using an outdated version of the app. The solution lies in updating it promptly. Usually, outdated versions of the Kasa App may lead to compatibility issues and cause it to freeze or crash.
You should perform updates whether you are operating the app on an Android or an IOS phone or tablet. It takes only a few minutes, and you will not have to repair anything once it’s done.
To update the Kasa App on an Android device, follow these steps:
- Launch your Google Play Store.
- Tap on the Menu then access My Apps and Games.
- Find the Kasa App.
- Tap Update to update the app.
On IOS devices, follow these steps:
- Launch your App Store.
- Go to the Search option at the bottom right of the screen.
- Tap on your account.
- Find the Kasa App.
- Tap Update.
Once the Kasa App update is complete, consider updating your phone’s OS. An outdated OS may not be compatible with other apps, including the Kasa App. It may also cause software limitations on your phone.
3. Clear The Kasa App Cache
When the accumulated cache piles up and takes up space, it prevents the camera from loading. The cached data might also get corrupted and lead to more performance problems. This is why users should clear cached data to restore the Kasa App’s performance.
To clear the cache on your Kasa cam using Android devices:
- Open your phone settings and navigate to the Storage section.
- Look for “Apps” in the storage list, tap on it.
- Locate and select the Kasa App from the list.
- Scroll down and click on the option labeled “Clear Cache” at the bottom of the app info page.
For iOS devices, here's how you can clear the cache on your Kasa cam;
- Access your phone settings
- Tap on “General”
- Look for “iPhone Storage”
- Select the Kasa App
- Choose “Offload App”
4. Force Stop The Kasa App
If you encounter any errors with the Kasa App, forcing a stop can help resolve the issue. It stops all the app’s current activity, allowing you to restart the app.
Follow these steps to force stop on Android devices;
- Open Settings on your smartphone
- Tap on either “Manage Apps,” “Apps,” or “Applications”
- Find the Kasa App in this list
- Click on “Force Stop” to halt all activities of the app
Here are steps to force stop on IOS devices;
- Open “App Switcher”
- Swipe right to find the Kasa App
- Swipe up on the Kasa App
- In case you are running on IOS 11, press and hold the app instead of swiping
- Tap on the red minus symbol to quit the app when it appears
5. Restart Your Smartphone
Another potential solution you can try is to restart your smartphone. Sometimes a simple reboot can resolve software glitches in the application. It helps free up memory and enhances overall operating system performance.
Follow these steps to restart your phone:
- Hold the power button until your smartphone completely shuts down
- Now wait for about 60 seconds and then turn it back on
- Once the device finishes booting, proceed to open the application and navigate to the camera feature to check if the issue has been resolved.
6. Uninstall and Reinstall The Kasa App
Uninstalling and reinstalling the Kasa App can clear bugs that make it disconnect to the camera. The issues are mostly caused by updating and installing the apps from different sources besides Google Play or Apple Stores.
To uninstall the Kasa App from your phone, follow these steps;
- Find the app on your device and press it
- Hold the icon for about 3 seconds
- Now select the option to uninstall the app
- After uninstalling, visit either the Play Store or App Store to reinstall it
3 Other Options Worth Considering
If none of these suggestions appear to resolve the issue then it's possible that there are problems with either your Kasa App or Camera. In this case, you have the option to try out the following alternatives.
1. Pick the Right WiFi Network
To ensure that your Kasa camera connects smoothly and loads properly in the Kasa App it's important to select the correct WiFi network. Make sure your mobile phone is within range of your WiFi network and that the camera connects to the same network.
Remember that Kasa cameras and Kasa App do not support a 5 GHz network. Therefore, you will have to configure your router to connect your Kasa device and phone to a 2.4 GHz WiFi signal. Achieve this by making the necessary changes under the WiFi settings section.
2. Reset Your Camera
Resetting the Kasa Camera or device resolves camera issues by restoring the firmware to its original version. This process effectively addresses any errors and bugs that may occur as a result of a firmware update.
To reset your Kasa device, simply hold down the power button located either on the top or side of your device for at least 10 seconds. If you need further instructions, please consult the user manual that accompanies your Kasa camera.
3. Contact The Support Team
Other times, the problem could be due to servers or other developer-related issues and not with your app. If your Kasa camera is still taking time to load in the app after you have already tried all these options, it will help if you contact the Kasa support team. The team can help you resolve the issue by giving you more troubleshooting tips.
In case you get a feedback that your camera isn’t loading in the app due to server-related problems, there isn't much you can do. Routine server maintenance breaks usually last a few hours, while major server issues may take days to fix. So, in such situations, the best course of action is to exercise patience and wait for the problem to be resolved.
Frequently Asked Questions
Why Is Kasa App Not Loading?
Why Is Kasa Camera Not Connecting?
Why Won’t Kasa Cameras Connect to Your Phone?
Bottom Line
The experience of Kasa Camera just spinning and not loading in the app can be exceedingly frustrating for users. However, we have diligently explored multiple potential solutions to troubleshoot and ultimately resolve this problematic issue.
The user should primarily focus on their network connections. They should check for updates and clear their app cache. If necessary, they have the option to force stop the Kasa App, reboot their phone, or uninstall the Kasa App. In case none of these solutions work, it is recommended to try resetting the camera.
However, if results remain elusive despite attempting these solutions, it is advisable to reach out to the dealer or official support team for further assistance.
