The “Firestick home is currently unavailable” error on your Amazon Fire TV Stick can result from weak internet, software glitches, or hardware problems. Fortunately, several troubleshooting steps are available to quickly fix this issue and restore your streaming experience.
To fix the ‘Firestick Home is Currently Unavailable' issue, ensure strong Wi-Fi, update FireStick software, and check HDMI connections. If unresolved, restart your FireStick, router, or re-register the device. For persistent issues, consider a factory reset or contact Amazon Customer Service.
In this article, we'll guide you through simple troubleshooting techniques to quickly resolve this error and get back to enjoying your favorite media. If these initial steps don't solve the problem, we also provide information on where to find further assistance.
4 Common Causes And Potential Fixes
Before we go into detailed troubleshooting steps, take a look at the table below presenting quick fixes for the ‘Home is currently unavailable' issue:
| Action | Steps |
|---|---|
| Check Your Internet Connection | Ensure that your Wi-Fi signal is strong and stable. If necessary, move your router or FireStick closer to each other or use a Wi-Fi extender. |
| Restart Your FireStick | Rebooting your FireStick can help resolve software issues. Unplug the device, wait for a few seconds, and plug it back in. |
| Inspect the HDMI Port | Examine the HDMI port carefully for any damage. If you find an issue, try connecting the FireStick to another HDMI port on your TV or use an HDMI extender. |
| Update FireStick Software | Keep your FireStick software up-to-date as new updates often address bug fixes and glitches. |
Troubleshooting Steps
Navigate through common Firestick issues with these specific troubleshooting steps, focusing on network connections, device restarts, and HDMI checks. (Source)
Restarting Your Firestick
One of the first steps to troubleshoot an issue with your Firestick device is to restart it:
- Go to Settings on your Fire TV.
- Select My Fire TV.
- Choose Restart.
You can also try unplugging your Firestick from the power source for a minute and plugging it back in.
Checking Network Connections On Firestick
One of the most common causes of the ‘Firestick Home is currently unavailable' issue is a poor Internet connection, as your Firestick relies on a stable WiFi connection to function properly. To troubleshoot, there are a few steps you can take, like checking the Internet connection on your Firestick, reconnecting to the network, and restarting the modem. To check the network connections:
- Go to Settings > Network.
- Check if your Firestick is connected to the correct WiFi network, as well as if it has a stable connection.
For optimal Wi-Fi performance, position your router centrally and away from interference, and, if possible, use the 5 GHz band for faster speeds and less interference.
Keep in mind that streaming services like Netflix, Hulu, or Prime Video recommend at least 5 Mbps for HD streaming and 25 Mbps for 4K content.
Reconnecting Firestick To The WiFi
Manually “forgetting” and then reconnecting to the same WiFi network could be helpful. To do this, follow these steps:
- Go to Settings > Network.
- Highlight Your Network: Use the remote to navigate to your WiFi network but don't select it.
- Forget the Network: Press the Menu button (three horizontal lines) on the remote. Select “Forget this Network.”
- Reconnect: After forgetting the network, select it again from the list of available networks.
- Enter Password: Input your WiFi password when prompted.
- Confirm Reconnection: Click “Connect” to rejoin the network and check if the connection is successful.
If your remote is not working properly, check out our guide on how to reset it.
Restarting the Internet Router
Restarting your internet router can help fix the “Home is Currently Unavailable” issue on your FireStick by refreshing your network connection and resolving temporary connectivity glitches. As you will see, it is a simple process:
- Locate the Router: Find your internet router.
- Turn Off the Router: Turn off the router by pressing the power button, if it has one. If there's no power button, unplug the router from the power source.
- Wait for a Minute: After turning off the router, wait for about 30 seconds to 1 minute. This waiting period allows the router to fully power down and clear its memory, which can help resolve issues.
- Turn On the Router: Turn the router back on by pressing the power button again or plugging it back into the power source.
- Wait for Reconnection: Allow a few minutes for the router to fully restart and for all the lights to stabilize. This indicates that it's reconnected to the internet.
- Check Your Devices: Once the router is back online, check your devices to ensure they're reconnected to the network.
Pro-Tip: You can boost your Firestick's performance with a wired connection through an Ethernet Adapter(on Amazon), connecting it to your TV's HDMI for improved stability.
Verifying Firestick HDMI and Power Connections
Make sure your Firestick is properly connected to your TV:
- Confirm the HDMI port connecting your Firestick to your TV is working and not damaged.
- Make sure the Firestick is securely inserted into the HDMI port. Also, try switching to a different HDMI port.
- If using another HDMI port resolves the issue, but now you need a longer HDMI cable, we offer a guide for extending it as well.
- If using another HDMI port resolves the issue, but now you need a longer HDMI cable, we offer a guide for extending it as well.
- Verify the Firestick power connection is plugged in and functioning properly.
If the steps above didn't prove to be helpful, but you believe HDMI cable is the cause of your issue, note that purchasing a new one (on Amazon) is a very simple process.
Updating Firestick Software
Updating your Firestick's software can also help resolve issues. To update it:
- Go to Settings > My Fire TV > About.
- Click on Check for Updates.
- If an update is available, follow the on-screen instructions to install it.
Deregistering and Re-registering Your Device
If the previous fixes didn't work, you might need to deregister and re-register your Firestick to your Amazon account. To deregister:
- Go to Settings > My Account.
- Select Amazon Account and click on Deregister.
- Confirm the deregistration.
Next, you'll need to re-register your device:
- Go to Settings > My Account.
- Select Register and follow the on-screen instructions using your Amazon account details.
Advanced Solutions and Customer Support
In this section, we will discuss two advanced solutions for fixing the “Home is Currently Unavailable” issue on your Firestick: Performing a Factory Reset and Contacting Amazon Customer Service.
Performing a Factory Reset
A factory reset should only be attempted as a last resort when all other solutions have failed. A factory reset will restore your Firestick to its original factory settings and erase all data, including Wi-Fi details, apps, and all Amazon account-linked content and settings.
After watching the short video on how to do a factory reset, proceed to the steps below.
To perform a factory reset, follow these steps:
- From the home screen, go to Settings.
- Select My Fire TV or Device.
- Choose Reset to Factory Defaults.
Contacting Amazon Customer Service
If you've tried all the basic troubleshooting steps and a factory reset, but the “Home is Currently Unavailable” error persists, it's time to contact Amazon Customer Service. You may be experiencing a registration issue or another technical problem that requires assistance from Amazon support.
Be prepared to provide information about your Firestick, such as the device model, serial number, and any error messages you've encountered.
Is It Time To Say Goodbye?
The ‘home may be currently unavailable' error on a Firestick might mean the device has reached its lifespan, particularly if it's old or heavily used. If standard troubleshooting fails, it could indicate that the Firestick needs replacement.
