If you're experiencing issues with your Hisense Roku TV remote, you're not alone. Many users have reported problems with their remotes, including unresponsiveness, failure to pair, and more. Luckily, there are several things you can do to fix the issue and get back to enjoying your favorite shows and movies.
To fix a Hisense Roku TV Remote that isn't working, start by replacing the batteries, and then conducing a hard reset on the TV itself before trying to re-pair the remote. You can use the Roku smartphone app to control the TV while you work through the problem, before considering a replacement.
This should be pretty quick and easy for you to fix, and even if you need a replacement you'll still have the smartphone app in your back pocket in the meantime. Let's get started.
First: Download the Roku app
If you're having trouble with your Hisense Roku TV remote, downloading the Roku app may be a good first step in troubleshooting. The app is available for both iOS and Android devices, and can be downloaded from the App Store or Google Play.
Once the app is downloaded, make sure your phone or tablet is connected to the same Wi-Fi network as your TV. This is crucial for the app to work properly.
The Roku app can be a great alternative to the physical remote, and can even replace it entirely if needed. It allows for easy navigation of your TV's menus, and also has a keyboard feature for quick text entry, or to trigger a reset later on in the troubleshooting process (see below).
In addition to serving as a remote, the Roku app also has other features such as the ability to browse and add channels, as well as search for content, as well as triggering ‘private listening.' So you probably want it handy even after you solve your remote issues.
4 Ways To Fixing Your Hisense Roku TV Remote
So, this troubleshooting should be very quick for you, even if it ends in the decision to get a replacement remote. If you have other problems with your Hisense Roku TV, like it keeps turning on and off again or there's no sound, use our other resources for those issues. But for now, let's fix the remote problem!
Here is a summary table of the simplest methods we will be discussing, and note that while some other sources have many, many more things you can try (like using longer HDMI cables…) please note that these are our recommendations of the quickest things you should try, but also the only ones we think you should try.
If these quick fixes don't work, we don't think it's worth it for you to try to get with Hisense or Roku support or anything like that. Replacement remotes are so cheap that, if none of these 4 tactics work, we just literally don't think it's worth your time to keep trying more complicated solutions.
After the summary table, we'll look at each option in a little more detail:
| Method | Description |
|---|---|
| Replace batteries & Check buttons | Replace the batteries in the remote and clean the battery contacts if needed; check for sticky buttons on the remote and clean if necessary. |
| Reset TV | Reset the Hisense Roku TV to factory settings and re-pair the remote. |
| Check IR signal path | Check for obstructions in the IR signal path from the remote to the Roku. |
| Update Roku Software | Update the Roku system's software using the TV's menus. |
Replace Batteries / Clean Contacts and/or Buttons
The first thing you should try is replacing the batteries in your remote. Sometimes, the batteries can run out of power, causing your remote to stop working properly. Make sure to use fresh batteries and check that they are inserted correctly. If the battery contacts are dirty, try cleaning them with a dry microfiber cloth and some rubbing alcohol.
If the remote has been involved in any spills, especially with sugar-sweetened beverages that will leave a tacky residue behind after they dry, consider whether or not the physical buttons are actually stuck. If they are, you can disassemble the remote and clean it more, under the buttons, using that same microfiber and rubbing alcohol technique mentioned above.
Reset the Roku TV
If replacing the batteries doesn't work, try resetting your Hisense Roku TV. Our guide on How To Reset A Hisense Roku TV provides step-by-step instructions on how to reset your TV to its factory settings, and this can help resolve any software issues that may be causing your remote to malfunction.
However, you're going to have to re-download your apps–sorry channels–on the other side, and log back into them. See the full article for more, but here are the quick steps:
- Press the Home button on your remote to go to the main screen.
- Select, Settings
- Select, System
- Then, Advanced system settings
- Then, Factory reset
- And finally, Factory reset everything
And if you're doing this without a remote, have a look at our article for how to connect back to Wifi after your reset, but without a remote!
Check IR Signal Path
Another reason your remote may not be working is due to obstructions in the IR signal path from the remote to the Roku. Make sure that there are no objects blocking the path between the remote and the TV. Also, check that the remote is pointed directly at the TV and not at an angle.
This doesn't have to be hard: just literally make sure there is actual line of sight from the front of the remote to the base of the Hisense ROKU TV.
Update Roku Software
Finally, try updating your Roku system's software. You can do this using the Roku app or through the physical navigation buttons on your remote. Updating your system can help resolve any software issues that may be causing your remote to malfunction. Follow these instructions to do it:
- Press the Home button on your remote
- Select Settings
- Select System and then select System update
- Select Check now to check for updates
- If an update is available, select Download and wait for the update to download and install
Once the update is installed, your Hisense Roku TV will restart automatically and you can test the remote again.
Replacing the Remote? Consider a Universal Option
If you've tried all the troubleshooting methods to get your Hisense Roku TV remote working but it's still not functioning, it may be time to consider replacing it altogether. While you could purchase a replacement remote from Roku (on Amazon), you may want to consider a universal remote instead.
Universal remotes are designed to work with a wide range of devices, including your Hisense Roku TV. They offer a convenient solution for controlling all your devices with one remote, which can be especially useful if you have multiple devices connected to your TV.
There are many universal remote options available on the market, ranging from basic models to more advanced options with voice control and touchscreens. We recommend a simple 6-device option from Phillips (on Amazon) as a great starter, that will put you on the path toward fewer remotes and more enjoyment of your home theater!
Power Play: Taking Charge of Your Hisense Roku Remote
From changing batteries, resetting your TV, to considering alternative remote options, we've gone through practical steps to help ensure you get back to the entertainment you love, without unnecessary interruptions.
If you've tried all the troubleshooting methods and your Hisense Roku TV remote is still not functioning, don't despair! Replacing it with a new one, or even a universal remote, is a cost-effective solution that often brings added benefits.
Regardless of your choice, remember that you can always resort to using the Roku smartphone app as an immediate backup.
