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Whether your audio is delayed or out ahead of the video, there are multiple ways to simply resolve a Roku audio out-of-sync issue. From restarting and resetting your devices to software update and changing audio settings, we have it all covered.
Common causes of audio sync issues on Roku include connection problems and outdated audio settings. Try power cycling devices, adjusting your audio settings on the Roku device, and checking for software updates. Also, make sure you have a reliable HDMI cable as well as a good internet connection.
Troubleshooting Steps and Solutions
Resetting and Restarting
The simplest thing you can try is restarting your Roku TV and resetting the Roku remote and audio/picture settings. Below we will present a table summarizing steps you can take.
To fix Roku audio sync issues, try the following:
| Troubleshooting Steps | Solutions |
|---|---|
| Power cycle your Roku TV and external devices | Unplug and reconnect all devices |
| System Restart | Go to Settings > System > System Restart > Restart |
| Reset Roku Remote | Remove and reinsert batteries |
| Reset audio/picture settings | Go to Settings > Audio > Audio Mode > Stereo and Settings > Audio > HDMI Mode > PCM Stereo |
| Perform a factory reset (note: this will erase all data) | Go to Settings > System > Advanced System Settings > Factory Reset |
Pro-Tip: For a more detailed guide on how to reset your Roku Remote, take a look at our related How to Reset Your Roku Remote article.
Updates and Compatibility
Is Roku Audio still out of sync? Very often this issue can be due to out-of-date software or incompatible devices.
Check the following items to ensure compatibility and updates:
- Software update: Make sure your Roku device is running the latest updates.
- Go to Settings > System > System Update > Check Now.
- Go to Settings > System > System Update > Check Now.
- HDMI cable: A damaged or low-quality HDMI cable can cause audio and video sync issues. If you suspect a problem with the cable, replace it with a new one. Note that finding a new HDMI cable can only take a few minutes (on Amazon).
- App-specific problems: Some streaming apps may have their audio and video out of sync. Try Updating the app and see if it will fix the syncing issue.
Additional Steps
In case the troubleshooting tips above didn’t help, here are some additional steps you can take like checking your connections and audio settings.
Checking the Connection
Audio sync issues on your Roku TV can often be traced back to connection problems. To ensure a smooth experience, follow these guidelines:
- Maintain a strong internet connection: Audio out of sync can occur if your internet connection is slow or unstable. A wired connection is recommended for a more stable connection, but if you’re using Wi-Fi, ensure your signal strength is strong.
- HDMI cable connection: If you have found that HDMI cable is free of any damage, make sure it is well-connected to your TV.
Note: The Roku audio out-of-sync issue may occasionally appear while using popular streaming services like Netflix and Hulu. Using this troubleshooting guide should be helpful for these cases as well.
Audio Settings on Roku
Wrong or outdated audio settings can contribute to audio sync issues. Check and adjust your settings accordingly:
- Volume Mode: Go to the Roku Settings menu, then access the Audio settings submenu. Here, you can choose different volume modes like Leveling or Night mode. Test them to see which setting works best for you.
- Volume and audio leveling: In some cases, volume leveling features found in the Audio settings can cause synchronization issues. You may try disabling it to see if it rectifies the problem:
- Navigate to the Audio settings on your device.
- Look for the volume leveling feature within the Audio settings.
- Disable the volume leveling feature.
- Navigate to the Audio settings on your device.
Clear the Cache
Clearing Cache memory can be helpful in resolving audio syncing issues, as it removes temporary data that may be causing the problem.
To Clear Cache memory:
- From the Roku home screen, navigate to Settings.
- Select System and then Advanced System Settings.
- Choose System Restart and then Clear cache.
By following these steps carefully, you can identify and possibly resolve the root cause of audio out-of-sync issues on your Roku device. Remember, always use a strong internet connection, and proper cables, and check your audio settings for an optimal streaming experience.
If you keep experiencing Roku audio out of sync problem, try to reach out to Roku Community where you can find discussions related to your problem, potential workarounds, and helpful advice from Roku employees and streaming experts.
