Roku remote skipping can look like skipping or jumping over multiple channels, or even when scrolling through menu items. You may notice that each button press of the remote is resulting in more than one input from that button.
A Roku remote may skip channels because of damaged hardware, low battery, or technical glitches. Start by checking for line-of-sight between the remote and the TV before restarting the Roku Device and swapping out the remote’s batteries if needed. The Roku Smartphone app can replace your remote.
Below, we’ll go into more detail on the most common fixes to this issue, before offering some alternatives like using the Roku smartphone app.
Identifying the Problem: Roku Remote Skipping
To troubleshoot and resolve the problem, try these quick fixes. Below we will go into more detailed steps you can take to fix your Roku remote skipping issue.
| Step | Action |
|---|---|
| Check for line-of-sight | Ensure a clear line of sight and no obstructions for the Roku device and remote. |
| Restart Roku device | Navigate to Settings > System > Power > System Restart or unplug and replug the device. |
| Check for Wi-Fi interference | Change the Wi-Fi channel or reposition Roku and router you suspect interference. |
| Test with different devices | Try a different remote or Roku box to identify the source of the problem. |
| Replace the Remote’s batteries | As the issue may be due to low battery power, try putting in new batteries and see if it resolves the problem. |
4 Troubleshooting Steps to Fix Roku Remote Skipping
Inspecting Roku Remote and Components
The quickest solution you can try is inspecting your Roku Remote for any visible sources of your Roku remote not working properly.
Begin by carefully examining your Roku remote and its components to identify any visible damage or issues. Ensure the batteries are properly installed and have sufficient charge. If the issue persists, try the potential solution listed below.
Restarting The Roku Device
After you have ensured your Roku remote doesn’t have any damage, you can try performing a system restart on your Roku device to resolve any glitches.
- Press the Home button.
- Navigate to Settings > System > Power > System Restart.
Pro Tip: For Roku Streaming Stick and Roku TV, you can unplug the device from the power source, wait for a few moments, and plug it back in.
Updating and Resetting the Roku Remote
If the restarting process didn’t work and your remote still skips channels, a possible cause could be your Roku remote needs an update. Here is how to perform an update and a reset on your remote:
- Press and hold the Reset button for about 5 seconds.
- Follow the on-screen instructions to pair the remote again.
Take a look at our related post on how to pair a Roku remote to your Roku device for more details on this.
Checking Network Connection and Interferences
Poor Wi-Fi signal, interference from other devices, or obstructions may affect your Roku remote’s performance. Keep your streaming device in an open area and close to the Wi-Fi router to ensure a strong signal. Additionally, avoid positioning your remote or Roku device near any objects that may cause interference, such as metal furniture or electronic devices.
Alternative Remote Options
If none of the steps above worked, you should consider some other solutions, like replacing your Roku remote, using the Roku app as an alternative, or reaching out to the Roku Community.
Replacing A Faulty Roku Remote
If your Roku remote is skipping or jumping over multiple channels (or another issue, like the green light flashing – our guide), one solution is to replace the faulty remote. There are different types of Roku remotes available, such as Roku Voice Remote Pro and Roku Simple Remote. Consider the following steps to replace your remote:
- Identify your Roku device model (Roku TV, Roku Streaming Stick, etc).
- Purchase the compatible replacement remote for your device. A replacement remote should be easy to find (on Amazon).
- Sync the new remote with your Roku device by following the instructions provided.
Using the Roku App as an Alternative
A convenient alternative to a physical remote is the Roku remote app (iOS/Android). The app offers various features, including:
- All normal TV control remote functions (can replace Roku Remote)
- On-screen keyboard for easier text entry when compared to the stock Roku remote
- Voice control for searching movies and shows
- Ability to control multiple Roku devices
Also, take a look at this video showing some Useful tips on using the Roku App:
To start using the Roku app, follow these steps:
- Download the Roku app on your smartphone or tablet.
- Connect your device to the same network as your Roku device.
- Launch the app and follow the on-screen instructions to connect it to your Roku device.
